Ph3Sr ServiceNow Application Development Engineer, Ops Tech Solutions /h3 pJob ID: | Amazon.com Services LLC /p pAs a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. /p h3Key Job Responsibilities /h3 ul liPerform technical administration and maintenance of ServiceNow IT Business Management. /li liPartner with cross functional teams to build enhancements and integrations that scale. /li liCreate ServiceNow workflows and business rules for service improvements. /li liInterface with ServiceNow for all operational requests / issues / planning. /li liLead ServiceNow release upgrades including technical and stakeholder management activities. /li liWork closely with Software Development Engineers to coordinate system updates, patches, and configuration changes. /li liProvide user training related to ServiceNow processes, policies and procedures. /li liMentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management. /li /ul h3A Day in the Life /h3 pAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. /p h3Benefits /h3 ul liMedical, Dental, and Vision Coverage /li liMaternity and Parental Leave Options /li liPaid Time Off (PTO) /li li401(k) Plan /li /ul h3Basic Qualifications /h3 ul liBachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience. /li liCertified ServiceNow Administrator (CSA) or other ServiceNow certification is required. /li li5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role. /li li5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives. /li /ul h3Preferred Qualifications /h3 ul li5+ years experience in multiple areas of technology, including application administration, configuration, and/or data services. /li liProven experience Agile scrum/Kanban methodology. /li liExperience with JavaScript, Perl or PHP is strongly preferred. /li liExperience customizing or developing reports from data residing in relational databases. /li liExperience with web service integrations using REST, SOAP, etc. /li liITIL Foundation certified or related experience preferred. /li liServiceNow full implementation cycle preferred /li /ul h3Equal Opportunity Employer /h3 pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life ADD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at. /p pUSA, TX, Austin - 135,500.00 - 183,300.00 USD annually /p /p #J-18808-Ljbffr