Role
Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Responsibilities
1. Support Managers with client engagement ensuring all information is accurate and provided on time
2. Provide support and guidance for all implementations and go lives
3. Provide daily functional support to the teams, to support the successful delivery of payrolls
4. Responsible for the maintenance of the Client Solution workbook
5. Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
6. Ensure and Sign Off System Maintenance Testing
7. Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
8. Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
9. Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
10. Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
11. Support Year End
12. Ability to recognize and deal appropriately with sensitive and confidential information
13. Proactively identify upsell opportunities
14. Support Management with the resolution of client escalations, along with lessons learnt
15. Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
16. ALIGHT Security Standards are adhered and followed
17. Time Recording to be completed on time and accurately
18. Contribute to team meetings and raise any issues immediately to your Operations Manager
19. Ensure you are up to date with all ALIGHT HR announcements and communications
20. Build good relationships with all lines of businesses where appropriate
Participates in projects and activities as needed and assigned
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.