Transform the everyday with us.
We are looking for a Cloud Solutions Support Engineer to be hired with a permanent contract in Milano within the Software Delivery Support organization in the Smart Infrastructure Building business unit.
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.
Your Challenge
As a Cloud Solutions Support Engineer your mission will be to ensure customer success by delivering responsive, high‑quality support for cloud solutions—working closely with multi‑functional teams to resolve issues efficiently and continuously improve the user experience.
Your main activities will be:
Technical Support & Troubleshooting
* Respond to customer inquiries and support tickets for cloud services
* Diagnose and resolve issues in cloud applications and configurations
* Bring up complex cases to R&D when needed
Customer Engagement
* Communicate clearly and empathetically via email, chat, and phone
* Guide users on best practices for cloud product usage
* Ensure satisfaction through proactive follow‑ups
Team Collaboration
* Partner with product, engineering, and operations teams
* Share customer insights to influence product development
Knowledge Sharing
* Create and maintain internal/external knowledge base articles
* Contribute to FAQs, user guides, and training materials
Continuous Learning
* Stay up‑to‑date on cloud offerings, tools, and support processes
Qualifications
* Degree in Computer Science, IT, or equivalent experience
* 1–3 years in technical support or customer service (cloud preferred)
* Familiarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python)
* Experience with AWS (plus Azure or Google Cloud is a bonus)
* Understanding of cloud services: VMs, storage, networking, identity management
* HVAC domain knowledge is a plus
* Strong communication and problem‑solving skills
* Dedicated, collaborative, and growth‑oriented mindset
* Fluent in English and Italian
* Eligible to work in Italy
What We Offer
* Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement
* Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options
* Never stop growing: plenty opportunities for continuous and individual learning journeys
* An inclusive team culture where you can be yourself
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Applications must include a CV in English.
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