Ph3JOB SUMMARY /h3 pAssists in managing the execution of all operations in the rooms area departments ( Office Engineering / Maintenance Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. /p h3CANDIDATE PROFILE /h3 pbEducation and Experience /b /p ul liHigh school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area. /li li2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Leading Room Operations Team /h3 ul liVerifies that goals are being translated to the team as they relate to guest tracking and productivity. /li liCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. /li liUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. /li liVerifies that the team has the capabilities to meet expectations. /li liLeads by example demonstrating self-confidence, energy and enthusiasm. /li liAssists employees in understanding guests ever-changing needs and expectations and exceeding them. /li /ul h3Managing Property Rooms Operations Function(s) /h3 ul liAssists in managing the execution of all operations in the rooms area departments (e.g. Front Office, Engineering / Maintenance, Housekeeping). /li liFollows property specific second effort and recovery plan. /li liPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. /li liTakes proactive approaches when dealing with employee concerns. /liliExtends professionalism and courtesy to employees at all times. /li liCommunicates / updates all goals and results with employees. /li liMeets semiannually with staff on a one-to-one basis. /li liAssists / teaches the team scheduling against guest and hours/occupied room goals. /li liPerforms hourly job functions as needed. /li liPerforms other duties as assigned to meet business needs. /li /ul h3Managing and Monitoring Activities that Affect the Guest Experience /h3 ul liUnderstands the brand's service culture. /li liProvides excellent customer service by being readily available / approachable for all guests. /li liStrives to continually improve guest and employee satisfaction. /li liTakes proactive approaches when dealing with guest concerns. /li liExtends professionalism and courtesy to guests at all times. /li liResponds timely to customer service department request. /li liVerifies that all team members meet or exceed all hospitality requirements. /li /ul h3Managing Profitability /h3 ul liAssists in performing required annual Quality audit with General Manager (GM) Regional Director (RD). /li liVerifies that a viable key control program is in place. /li liReviews financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. /li liStrives to maximize the financial performance of the department. /li /ul h3Conducting Human Resources Activities /h3 ul liInterviews and assists in making hiring decisions. /li liReceives hiring recommendations from team supervisors. /li liVerifies that orientations for new team members are thorough and completed in a timely fashion. /li liSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. /li liVerifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process where applicable. /li liCelebrates successes and publicly recognizes the contributions of team members. /li /ul pAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law. /p /p #J-18808-Ljbffr