💻 IT HELP DESK | SQL & MICROSOFT | PIEDMONT & REMOTE | SHIFT-BASED | €30–33K + BENEFITS
IT Technician – Help Desk Support (Hybrid after 6 Months)
We are seeking a proactive IT Technician to join the Software Help Desk team of a leading industrial and operational company. This organisation is renowned for delivering innovative, technology-driven solutions to clients across multiple industries, including automotive, retail, and manufacturing.
Key Responsibilities:
* Provide 1st level support for help desk software (typically 2nd level in the market).
* Manage and resolve support tickets, ensuring all actions comply with SLAs.
* Perform technical troubleshooting on SQL, Microsoft systems, and full-stack environments.
* Analyse reported issues to identify root causes and propose solutions.
* Collaborate with team members and escalate complex issues appropriately.
* Maintain accurate ticket documentation in the company CRM.
* Participate in infrastructure implementations and support onboarding processes.
Requirements:
We are seeking professionals with strong knowledge and skills in:
* IT infrastructure and full-stack environments
* SQL and relational databases
* Microsoft systems and collaboration platforms (SharePoint, Microsoft 365, etc.)
* Network protocols (TCP/IP), basic networking, and VPN
* Problem-solving and analytical skills
* Effective communication and teamwork
Additional Details & Benefits:
* Salary: €30k–33k, plus additional earnings from shift work and overtime (€4–5k potential).
* Extra benefits: €1k per year in services such as travel, fuel, gift cards, or restaurant tickets.
* Initial training and onboarding in Piedmont are critical for the first 6 months.
* Opportunity to work in a positive team climate with a focus on continuous learning and problem-solving.
Ideal Candidate:
* Solution-oriented, able to identify and fix issues independently.
* Flexible and able to work shifts, including evenings and nights.
* Strong commitment to delivering excellent service and respecting SLAs.
Working Schedule:
* Shift work: 8:30–18:00, with availability to cover 14:00–22:00 or 18:00–02:00 as needed.
* 5 days a week onsite in Piedmont for the first 6 months during onboarding and team integration.
* After 6 months, 1 day per week remote working is available.
Interview Process:
* 2–3 interviews, completed within 2 weeks.
* Onboarding and integration into the team during the first 6 months are highly prioritised.
Please contact info@optimistech.co to learn more about this amazing opportunity!