House Manager - Lion in the Sun - Malindi, Kenya
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Who are we?
This exclusive boutique property offers a unique blend of luxury, comfort, and personalized service. Nestled by the beach, the property consists of one high-end restaurant and ten elegantly designed apartments, providing guests with an exceptional experience of tranquility and sophistication.
A House Manager at Lion in the Sun
As House Manager, you will be the heart of the house, ensuring smooth operations, exceptional service, and a seamless guest journey from arrival to departure. This is a visible leadership role, working closely with all departments to deliver a refined, warm, and discreet luxury experience.
What You'll Be Responsible For
Guest Experience
Own the full guest journey, ensuring a personalised and memorable stayDeliver warm, intuitive, and discreet service aligned with international luxury standardsProactively manage guest feedback and resolve issues with care and efficiency
Operations & House Oversight
Oversee daily operations across rooms, spa, and public areasCoordinate butlers, front office, and key operational functionsAct as the main point of connection between departments
Restaurant & F&B Coordination
Ensure restaurant operations support and enhance the overall guest experienceWork closely with FOH and BOH leadershipMonitor and report on F&B-related guest feedback
People & Service Culture
Supervise, motivate, and guide butlers and front-of-house teamsEnsure optimal staffing levels and service coverageSupport training, service standards, and attention to detail
House Readiness & Supplies
Ensure the house is always guest-ready, from presentation to functionalityManage operational supplies, stock levels, and supplier coordinationLiaise with maintenance to ensure high standards are consistently met
Reporting & Commercial Awareness
Track key operational KPIs and guest satisfaction metricsDevelop a solid understanding of costs and basic P&L principlesReport clearly and consistently to corporate management
Who are you?
An energetic and highly guest-oriented hospitality professionalExperience in luxury hotels, boutique properties, or premium lifestyle brandsStrong attention to detail and a natural service mindsetExcellent organisational and communication skillsA clear ambition to grow into a General Manager roleStrong understanding of international luxury travel expectationsFluent in English; additional languages are an advantage
Why us?
Competitive salary packageAccommodation (if applicable)Meals while on dutyCareer growth opportunities in luxury hospitalityWork in a stunning beachfront location.
This role offers hands-on exposure to every aspect of boutique luxury hospitality, close interaction with an international clientele, and a clear development path within a curated, high-end environment under the Billionaire brand.
Billionaire is committed
Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation or disability. xpavfwm We celebrate and support the unique contributions of every individual.
Majestas HR Team