Job Description
Mission
* Drive Customer Centricity in entities.
* Align all the internal stakeholders to ensure an excellent Customer Experience according to Business priorities.
* Define and follow up on the improvement action plan and priorities with a continuous improvement mentality.
Main Activities
1. Continuously listen to Voice of Customer and feedback related to your perimeter.
2. Contribute to creating satisfaction by ensuring customer issues are well managed and ultimately prevented.
3. Ensure a reliable process is operating to solve customer complaints quickly and effectively.
4. Escalate customer issues to the appropriate organization when needed and support collaborative resolution in the customer's best interest.
5. Regularly analyze all customer issues to identify top issues and launch projects to prevent them.
6. Ensure customer complaints lead to updates in the Robustness program (PCP, FMEA, etc.).
7. Lead execution of containment actions for known problems.
8. Handle complaints generated by other Schneider entities to the plant.
Key Competences
9. Effective Communication
10. Customer Focus
11. Issue Resolution
12. Continuous Improvement
13. Collaboration and Networking
14. Influence and Persuasion
15. Quality Authority
16. Business Acumen
17. Change Management & Implementation Methodology
18. Customer Experience Performance
19. Customer Quality Analytics
20. Digital Acumen
21. Proficiency in Microsoft Office Suite
22. Knowledge of quality improvement tools, techniques, and models
23. English proficiency at B2 level
24. Preferred 3 years of experience in a similar role.
What's in it for you?
25. Indefinite contract
26. Flexible working options
27. Exciting work in an international company with opportunities to lead and contribute to various projects in interregional teams
28. Personalized specialized training based on career goals
29. Clear career development paths for growth through experience and exposure
30. An environment where employees have equal opportunities to reach their full potential based on performance and aspirations
31. Global family leave program
32. Company cafeteria
Let us learn about you! Apply today.
You must submit an online application to be considered. This position will be posted until filled.
Looking to make an IMPACT with your career?
Joining Schneider Electric means embracing our values : Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork, which form the foundation of our great culture. IMPACT is your invitation to contribute to sustainability and innovation at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers—people who turn sustainability ambitions into action. Apply today to become one!
36 billion global revenue, +13% organic growth, 150,000+ employees worldwide, #1 on the Global 100 most sustainable corporations list.
Schneider Electric aims to be the most inclusive and caring company, providing equitable opportunities and fostering diversity. We uphold the highest standards of ethics and compliance, guided by our Trust Charter, which emphasizes ethics, safety, sustainability, quality, and cybersecurity. We are an Equal Opportunity Employer, committed to diversity and inclusion.
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