Ph3Overview /h3pJoin to apply for the bField Service Engineer /b role at bZimmer Biomet /b. /ppAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. /ppWhat You Can Expect /ppIn this position you will be responsible for the onsite technical service. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our customers, manufacturing sites and Quality department. /ph3Responsibilities /h3ulliProvide direct first line support and troubleshooting through various communication channels (email/phone/app) /liliPerform on-call emergency repairs for ROSA on site in the assigned territory and occasionally through EMEA /liliInvestigate product complaints to identify root cause analysis following established processes /liliComplete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes /liliManage quarterly scheduled preventive maintenance, upgrades and installations for the regional install base /liliDevelop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department /liliUnderstand and operate within standard and site-specific Operating Room protocol /liliPartner with sales representatives and clinical specialist to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event /liliManage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company /li /ulh3What Makes You Stand Out /h3ulli2+ years of experience of field support, engineering, or other customer facing function preferably with a medical device company /liliPrior experience with Robotics or capital medical equipment preferred /liliExcellent communication, organizational and customer relation skills /liliAbility to work without specific direction on daily activities /liliProject management skills would be helpful /liliTechnical diploma in electronics/mechatronics/computer science. A degree in biomedical engineering, electronics, or a similar field is preferred /li /ulh3Travel Expectations /h3pUp to 80% /ph3EOE Statement /h3pEOE/M/F/Vet/Disability /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /li /ulh3Industries /h3ulliMedical Equipment Manufacturing /li /ulpReferrals increase your chances of interviewing at Zimmer Biomet by 2x /p /p #J-18808-Ljbffr