Overview
La DoubleJ employees are Brand Ambassadors who embody Brand culture and values.
They are passionate, kind and professionally committed.
Ambassadors will engage with La DoubleJ high energy level every client that they interact with.
Ambassador's task is ensuring customer retention and brand loyalty by delivering, through warm welcome and face to face interactions, good vibrations and by creating the right conditions to make clients live a unique experience within the store, taking them on a trip to our world and history.
The Position
Reporting to the Retail Director, the Client Advisor will work in Capri’s store and will be point of connection between Milan and the resort store. He/she will be responsible for being a Brand Ambassador, Promoting the corporate culture and image and accompanying and building customer loyalty throughout the sales process, as well as building a pleasant and healthy work environment.
A training will be done in Milano during the first weeks.
Timing
April to October or/and June to August
Responsibilities
- Be an effective brand ambassador, ensuring clients are warmly welcomed and well assisted and have a memorable experience aligned with the brand.
- Demonstrate brand awareness, clienteling skills and product knowledge when communicating with customers. Engage with clients, manage the relationship with an international customer base and share La DoubleJ’s history, products and values.
- Deliver excellence in retail experience and promote a Consumer Centric Culture.
- Consistently assist and interact with clients in a warm and courteous manner, providing a highly professional approach and outstanding service in order to maximise business and resolve customer issues.
- Use conversation to discover client needs, partnering them with the appropriate sales professional attitude to achieve sales goals and create brand loyalty.
- Promote team collaboration to build a pleasant and healthy work environment.
- Maintain the workplace tidy and organized.
- Perform duties such as reports, visual maintenance, etc.
- Be a point of connection between store and HQ.
Required Qualifications
- Fluent English mandatory (additional language skills a plus)
- Client centric mentality and strong clienteling skills
- Good Verbal Communication skills
- Organized and detail oriented
- Proactivity
- Strong commitment to build a team environment and collaboration
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