Ph3Customer Relationship Officer (Perth Applicants Only) /h3 pNOTE: This job can longer be applied for. /p h3Description /h3 pbBe a key player in encouraging customer service excellence /b /p pIf you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you! /p pbAbout Right at Home: " Our Mission is to improve the quality of life for those we serve". /b /p pRight at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking abCustomer Relationship Officer /bto focus on developing and enhancing client experiences. /p pYou will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being. /p pYou will be part of a Supportive Team Culture, and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients. /p h3Qualifications /h3 ul liPrevious experience in customer service, preferably in the healthcare or aged care sector. /li liStrong interpersonal and communication skills. /li liAbility to handle sensitive situations with empathy and professionalism. /li liStrong problem-solving skills and attention to detail. /li liA passion for helping others and enhancing the lives of clients. /li /ul pKey Responsibilities: /p ul liClient Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns. /li liCustomer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships. /li liIssue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary. /li liCommunication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met. /li liDocumentation: Accurately record client interactions, updates, and feedback. /li liCollaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care. /li /ul h3Preferred Skills /h3 pWhat We Offer: /p ul liOngoing training and professional development opportunities. /li liA supportive and collaborative work environment. /li /ul pConsent granted on: b{{consent_date}} /b /p pConsent ID: b{{consent_guid}} /b /p /p #J-18808-Ljbffr