Operations Management Opportunity
This role plays a vital part in maintaining customer expectations, ensuring timely delivery of orders to the right location. As an Operations Manager, you will lead and develop a team of salaried and hourly talent, providing them with the necessary tools for success while driving improvements through data-driven decisions and analytical problem-solving.
The workflow has three major components: First mile - where products are housed and ready for order; Middle mile - where orders are hauled to the area; and Last mile - when products are delivered to customers' doors. Our vision is dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in remote areas.
Key Responsibilities:
* Support, mentor, and motivate your team.
* Lead large-scope projects with site and regional impact.
* Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
Requirements:
* 3+ years of employee and performance management experience.
* Bachelor's degree or equivalent, or 2+ years of Amazon experience.
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
PREFERRED QUALIFICATIONS:
* 1+ years of performance metrics, process improvement or lean techniques experience.
* Experience managing a team of 2+ salaried employees and 70+ indirect employees.
* Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
* Demonstrated problem solving skills and analytical skills.
* Excellent customer service skills, communication skills and interpersonal skills.
* Track record of meeting or exceeding department performance goals.
* A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
About Us:We are committed to ensuring our customers receive their deliveries and are satisfied with their service, even in remote areas. We strive to innovate the last mile delivery process while bringing smiles to our customers' faces.