Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
Coordinate with Global Customer service Department to ensure proper customer service is being delivered
Supervise with factory and partner to ensure delivery on time and follow up with partner if any issue
Support partner for logistic requirement when needed
Apply the Partner payment terms and follow up if any issues
Answer questions about warranties or terms of sale
Coordinate internally with Business Development and Technical Support to handle efficiently customers issues and follow up to ensure resolution
Manage and supervise NCN with partners
Manage and supervise Spare Part orders with partners
Preliminary analysis of purchase orders
Processing and uploading of sales and service orders for Automatic Doors through ERP
Handle PO customers and Order confirmation
Issuing of all export documentation
Improve customer service experience, create engaged partners
Communicate to partners on customer service process, guidelines, and policies
Compile reports on overall customer satisfaction, keeping records of customer interactions, transactions, comments, and complaints.
Customer assistance during visits of the company
Address and resolve customer inquiries and concerns in a timely and efficient manner via email and telephone
Processing of balances and active invoicing of service activities
Build expert, dynamic knowledge of the company's products and services
Support colleagues/Sales Managers with difficult customer situations
Ensure that our service opportunities are systematically followed-up
Provide insights based on customer feedback to assist in business decision-making
Responsibilities
The ideal candidate will be a dynamic person, focused on the customer experience.
Request the knowledge of English, plus are Spanish and French
Prior and positive experience of working with key accounts and sales organization
Experience within sales
Solutions oriented
Excellent listening and communication skills
Team Oriented
Ability to remain calm under pressure
Excellent problem-solving skills
Excellent Microsoft office skills
Being able to build rapport easily
Determination to provide great service
Experience of working with ERP systems
Flexibility when priorities should change
The Customer Service and Order Processing Operator role is a regional role. The current area assigned to this job proposal is:
GPN LATIN AMERICA
GPN EUROPE
GPN AFRICA
Reporting toThe Customer Service and Order Processing Operator reports directly to GPN Customer Service Manager regarding job performance and management. He/she will report to its either local HR or Global BAEC HR department for employment administration.
About usThe Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity StatementGunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
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