Sharp Brains is seeking an IT Incident Technician responsible for delivering technical support and ensuring IT infrastructure stability in Alessandria, Italy. The ideal candidate has a minimum of 3 years in deskside support, proficient in Windows environments, and is skilled in incident management. This position involves managing IT incidents through ServiceNow, providing comprehensive end-user support, and maintaining asset records. Ideal candidates should have strong technical expertise and excellent communication skills, with CompTIA A+ certification preferred.
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