Overview
AirAdvisor, we are dedicated to ensuring air travelers receive the compensation they are entitled to for flight disruptions. We operate in the EU, UK, and other international markets, focusing on protecting air passenger rights globally. We have processed over 500,000 claims for clients from 221 countries and maintain a 4.7-star rating from 25,850+ reviews. We operate in 21 languages with 9 more forthcoming this year, and we aim to reach 1 million claims by the end of 2026. In June 2025, we launched a new service for baggage claims for lost, delayed, and/or destroyed luggage.
We are seeking a highly skilled and dedicated Litigation Lawyer specializing in consumer flight claims (typically via small claims procedure) to lead in-court collections and potentially open a boutique law firm in Italy. Pre-court collections are managed by a team of paralegals. You will file batches of court cases to recover compensation and/or reimbursement of Out-of-Pocket Expenses (OPE) incurred by passengers and/or recover ticket refunds. AirAdvisor currently handles three types of airline claims: EU261 and three types of baggage claims under the Montreal Convention: lost, delayed, and/or destroyed luggage.
Requirements
* A valid Attorney at Law license in Italy and professional liability insurance.
* A law degree from an accredited institution.
* Experience with small claims, consumer rights, or aviation law is a plus, but not required.
* Knowledge of relevant consumer protection laws and aviation regulations is a plus, but not required.
* Proven track record of success in in-court collection.
* Strong analytical and problem-solving skills to assess case merits, conduct legal research, and develop effective legal strategies.
* Ability to manage a caseload, prioritize tasks, meet deadlines, and track statute of limitations.
* Experience in automating and standardizing claims management processes to scale quickly.
* Ability to litigate claims against different airlines without conflicts of interest.
Responsibilities
* Act as the legal representative of AirAdvisor in Italy, handling all legal matters and claims filed within the jurisdiction.
* Prepare and file batches of approximately 200+ new claims monthly in Italian courts to recover: (a) Compensation under EU Regulation 261/2004 and/or Turkish SHY Regulation for flight delays, cancellations, and denied boarding; (b) Reimbursement of Out-of-Pocket Expenses under EU261/2004 and/or the Montreal Convention; (c) Ticket refunds under applicable legal frameworks; (d) Handle baggage-related claims in accordance with the Montreal Convention and/or Warsaw Convention.
* Respond comprehensively and assertively to airline defenses; lead enforcement of court judgments and coordinate with enforcement authorities when necessary.
* Engage in court-led settlement negotiations and represent AirAdvisor’s interests in favorable in-court settlements.
* Maintain complete and accurate legal case files, ensuring compliance with Italian legal ethics, data protection regulations, and professional standards.
* Conduct thorough legal research and comparative analysis to compile best practices for recurring issues in airline and consumer rights litigation.
* Stay informed about developments in consumer protection law, aviation regulations, EU regulations, and judicial precedents; pursue legal remedies, including appeals, when appropriate.
* Support the optimization and automation of claims management workflows, leveraging legal technology solutions to improve efficiency and scalability.
* Identify and propose new civil claims opportunities viable under Italian law with low-value, high-volume potential; conduct cross-jurisdictional research where relevant.
* Represent AirAdvisor in local media as needed and coordinate with the PR Manager on public relations opportunities related to landmark rulings or critical legal developments.
* Review and vet content in-country to build local trust and authority; advocate for passenger and consumer rights within the airline and travel industry.
Soft skills
Professional, ambitious, and open to testing new AI optimization solutions and approaches to the claims management process. Self-aware, honest, with the ability to take responsibility for mistakes while driving continuous improvement. Results-driven with the ability to manage multiple projects simultaneously. Excellent problem-solving and creative thinking abilities. Independent and capable of working without constant supervision. Devotion to making a significant impact on customer satisfaction and willingness to go above and beyond to achieve goals. Excellent communication skills to articulate complex ideas clearly and concisely.
We offer
Remote-first culture with flexible start and end times. Working hours are registered in our time-tracking application, allowing flexibility. Paid time off and public holidays for work-life balance. Annual pay reviews and performance-based bonuses. Professional growth opportunities, including work on global expansion and new market entry. Dynamic work environment and opportunities to learn how to apply your skills in new ways. Supportive team culture with smart, passionate, and friendly colleagues. International team, with colleagues located in 11 countries around the globe.
Job Type
Indefinite-term Service Agreement or a B2B Contract.
Recruitment Process
Application screening; if matched, you will be invited to an HR interview. HR interview requires company and industry research and discussion of achievements. You may submit a summary of achievements in advance. Interview with the CEO will cover functional experience, achievements, and technical skills in more detail.
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