PAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at /ppWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. /ppbIT Skills andExperience /b /pulliAct as a single point of contact for the technical tower in front of the customer. /liliProvide IT Infrastructure desktop support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty. /liliProvide desk side support and PC break / fix including basic administration of Windows O / S, Anti-spyware Anti-virus software, VPN RDP related issue. /liliInstall, troubleshoot, and fix desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. /liliProvide Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability /liliWork closely with SCCM team for Software Distribution, Patching and Imaging technologies. /liliPerform imaging for break / fix and new deployments. /liliEnsure proper communication and quick resolution during Critical and Major Incidents. /liliParticipate in onsite meetings as needed. (Including any outage calls) /liliCoordinate with vendors and 3rd party suppliers to resolve the problem. /liliRegistration and confirmation of incidents. /liliRoute to resolver group as appropriate. /liliRe-route incident tickets. /liliEscalate tickets not resolvable by FS, in accordance to escalation procedures. /liliAvailable for on-call support based on the schedule. /liliStock, Inventory and Asset management /liliEnsure adherence to quality / security standards defined for the engagement. /li /ulpbWho You Are /b /pulliReliable transportation /liliFlexible schedule and commitment to work on demand when required /liliResilient and able to face and resolve conflicts. /liliThe ability to communicate effectively in both oral and written form with clients and end-users is compulsory. /liliCustomer-oriented and cool-tempered. /liliWorks well under -active / Self- player. /li /ulpbPersonal Attributes : /b /pulliGood knowledge of Infrastructure support. /liliStrong analytical and problem-solving capabilities /liliWell-organized and extremely detail-oriented /liliStrong customer service ethic and great communication skills, both oral and written /liliPassionate about delivering quality no matter what you are doing /liliCan work both independently and in a collaborative team-oriented environment /liliA self-starter, motivated to push the limits and think outside of the box /liliFondness for solutions that are simple, elegant, and effective /liliAbility to work with and maintain confidential information /li /ulpbIn-depth knowledge of : /b /pulliMicrosoft Office applications /liliPC / Laptop hardware /liliPC / Laptop peripherals, including printers /li /ulpbBasic knowledge of : /b /pulliActive Directory /liliExchange /liliApple OS /liliSCCM /li /ulpIT Qualifications /ppbAt least one of the following : /b /pulliPC / Laptop OEM Maintenance Certification /liliCompTIA A+ Certification /liliMicrosoft Certified IT Professional (MCITP) certification in the desktop area /liliMicrosoft Office Specialist (MOS) Certification /li /ulpbExperience in a similar role /b /pulli2+ years of relevant experience. /liliReady to travel 10-20 Miles as per the requirement /li /ulpbWhat next? /b /ppIf you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @ /ppDesktop Support Engineer • Cassina, Italy /p #J-18808-Ljbffr