Ph3Experteer Overview /h3pAs Senior Manager, you lead end-to-end change, engagement and adoption for complex transformation releases within the CEBA model, aligned to our Transcend ERP program. You partner with Deployment Leads and Value Stream Leaders to integrate business readiness with technical deployment and drive measurable adoption globally. The role focuses on DELIVER capabilities across logistics, customer excellence, and GTS, translating changes into actionable site actions. This is an impactful opportunity to shape successful go-lives and sustained performance in a multi-release environment. /ph3Retribuzione / Benefits /h3ulliLead end-to-end change, engagement, training and adoption across releases, delivering full business readiness from impact assessment to hypercare. /liliOwn adoption outcomes for the OTC value stream, focusing on behavioral adoption over activity completion. /liliAct as SME for OTC value stream with emphasis on logistics distribution, order management, customer excellence, and GTS/compliance. /liliEnsure change interventions reflect end-to-end process flows from order capture to invoicing, aligning readiness with key OTC scenarios. /liliDrive Change Impact Assessments across logistics, customer excellence, and GTS, and translate into site-level action plans and persona-based adoption strategies. /liliEnable localisation of impacts for regions, ensuring relevance to local distribution, compliance, and customer channels. /liliLead Learning Needs Analysis and define role-based enablement strategies for OTC roles (e.g., Customer Service, Logistics Operations, Trade Compliance). /liliDeliver targeted, scenario-driven training tied to critical business processes and outcomes. /liliOwn go-live deployment readiness, including Super User mobilization, final site readiness, and cutover alignment. /liliEngage global, regional and site stakeholders across supply chain, commercial, customer service and trade/compliance functions; establish Super User networks to drive adoption. /liliIdentify and mitigate OTC operational risks and develop Business Continuity Plans for go-live and transitions. /liliProvide executive-level governance and performance tracking with RAG status, risks, and adoption KPIs linked to OTC performance. /li /ulh3Responsabilità /h3ulli10+ years experience in Change Management, Business Readiness, or Transformation /liliProven track record in S/4HANA or ERP-enabled transformation programs /liliDeep expertise in Supply Chain with emphasis on OTC/Deliver value stream (logistics execution, distribution, order management, customer excellence) /liliExperience in cross-border trade and compliance environments (GTS / trade compliance) /liliLeadership and delivery capability in multi-release, complex transformations; ability to influence senior stakeholders /li /ulh3Requisiti fondamentali /h3ulliannual bonus with target % of pay /lilivacation days /liliparential leave (min 12 weeks) /lilibereavement leave /lilicaregiver leave /lilivolunteer leave and well-being reimbursement? (well-being) /li /ul /p #J-18808-Ljbffr