Personal Shopper
McArthurGlen Group is seeking a Personal Shopper to deliver a truly tailored and memorable experience for our most valued clients. Working as part of a close-knit team, you’ll build genuine relationships with high-net-worth clientele, offering expert styling advice, thoughtful recommendations and a seamless, highly personalised service at every touchpoint.\n
This is a fantastic opportunity for someone with a passion for luxury fashion and a natural flair for client engagement. If you take pride in creating exceptional experiences, have a keen eye for detail, and enjoy going above and beyond to exceed expectations, you’ll play a key role in bringing our clienteling vision to life.
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Responsibilities and Qualifications
- Create tailored, and personalised, luxury shopping experiences by offering thoughtful style advice, tailored recommendations and a seamless service for every guest, especially VIPs.
- Build strong, genuine relationships with brands and internal teams to stay in the loop on new collections, exclusives and upcoming events.
- Grow guest loyalty through ongoing, meaningful communication; from sharing new arrivals and trend ideas to inviting clients to private events.
- Champion services like Personal Shopping, Concierge and other premium offerings, while confidently supporting international guests with tax-free shopping.
- Handle feedback with empathy and professionalism, and work closely with other teams to keep improving the overall guest experience.Previous experience as a Personal Shopper or within luxury retail (an existing client base is a plus).
- Strong knowledge of fashion, luxury brands and premium products.
- A genuine passion for client service.
- Excellent communication skills, both verbal and written with the ability to connect with an international clientele.
- A professional appearance with a warm, confident and polished approach.
- Excellent English and Italian language skills - written and spoken (additional languages are welcomed).
- Excellent time management and the ability to work under pressure and to deadlines.
- Strong attention to detail and organisational skills.
- A proactive, solution-focused mindset with high emotional intelligence.
- Confidence using Microsoft Office and Outlook.
- Flexibility and adaptability in a fast-paced, dynamic environment.
Benefits
- Competitive Salary & Bonus: Enjoy a competitive salary with a performance premio of up to 20%.
- Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
- Volunteering Days: Benefit from 2 paid volunteering days per year.
- Exclusive Discounts: Access special discounts at our Designer Outlets.
- Flexible Working: Hybrid working options where possible to accommodate your needs.
- International Exposure: Work with colleagues across eight countries within a global organization.
- Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
- Positive Work Environment: 89% of our colleagues would recommend us as a great place to work.
McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact