Description
How you will contribute
1. Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms
2. Handling customer inquiries using different communication channels
3. Researching information using available sources
4. Managing and solving customer complaints
5. Identifying and escalating priority issues
6. Providing customers with product and service information
7. Monitoring customer requests and queries
8. Mapping interactions’ information according to standard operating procedures
9. Creating new business opportunities through a proactive approach
Who you are
10. Bachelor / Master's degree (preference: Languages / Translation and Cultural Mediation)
11. Native speaker or equivalent (level C2) French
12. Additional knowledge of German, Spanish or Portuguese is a plus
13. Please note that English and Italian are mandatory
14. Ability to work within fast growing environments and contribute to build a new organization
15. Work experience in a B2B customer service environment
16. Good working knowledge of Office Package (Excel, Power Point, Word)
17. Plus: experience with CRM and SAP tools
18. Plus: knowledge of sales principles and methods
19. Plus: knowledge of order-to-cash flows
20. Excellent verbal and written communication skills
21. Customer-oriented
22. Passion and enthusiasm
23. Curiosity and innovation
24. Problem solving
25. Focus on results
26. Team player
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-12-31
Schedule
Full time
Organization
KERING EYEWEAR S.P.A.