Join OneStock: Let's shape the future of retail together! The Context A French software vendor and European leader' OneStock develops a business-critical Order Management System (OMS) for the retail industry. Our mission: unify physical and digital stocks to optimize the shopping experience and logistical performance. Impact in Figures - $3 billion in orders orchestrated annually. - 10'000 points of sale connected (Dune London' Jigsaw' Hobbs...). - Presence in 5 countries' with active expansion in the United States. Our Work Culture At OneStock' we prioritize efficiency and clarity. Our 150+ employees operate according to three principles: - Agility: Short decision cycles to stay at the forefront of Retail Tech. - Kindness: A healthy work environment where mutual aid is the norm. - Excellence: High technical and functional standards to meet the needs of prestigious international clients. Your Future Challenge: Customer Success Manager (CSM) Within the Customer Success team' you ensure our customers' satisfaction and success in using our software. Your role is central: being the ", voice of the customer", within OneStock' coordinating with all internal departments to drive adoption' loyalty' and growth. Your missions' if you accept them: - Support &, Adoption: Guide customers in the use of the platform' conducting demos of new modules and features to ensure full software adoption. - Customer Loyalty: Build long-term relationships through regular strategic meetings and travel to meet customers on-site. - Growth &, Expansion: Identify new needs and business opportunities (upsell/cross-sell)' draft SOWs and estimates' and lead proactive contract renewals. - Advocacy &, Feedback: Collect feedback for Product/R&, D teams and partner with Marketing to share success stories and client testimonials. - Operational Excellence: Monitor customer requests' keep CRM data up to date' and contribute to the continuous improvement of CSM tools and processes. What we are looking for: - Education &, Experience: 3-4 years of experience as a CSM in a B2B Tech/SaaS environment. Experience in the retail sector is a significant plus. - Technical Expertise: Proficiency in CRM tools' capability to perform technical product demos' and ease in coordinating with Product/Development teams. - Soft Skills: Proactive' excellent communication and organizational skills' and a strong ability to work effectively with diverse teams. - Languages: Professional fluency in English is mandatory. Fluency in Italian and/or French is a strong bonus. - Location: Readiness to commute to our London office. Why join us? - Human-sized structure: Your expertise has a direct and visible impact on the final product. - Freedom &, Balance: Remote work' flexible hours' and transparent communication. - Team Life: Sports' yoga' afterworks... all within a healthy and supportive atmosphere. What we offer: - Salary Package: Fixed salary plus bonuses based on collective and individual objectives. - Benefits &, Flexibility: Generous remote work policy' flexible paid leave. - Ergonomic Equipment: PC' dual monitors' mouse' headset... everything you need to work comfortably. - Professional Development: An HR team dedicated to the growth and well-being of all OneStockers. - An inclusive corporate culture that values diversity and encourages every talent to thrive. Recruitment Process At OneStock' we value your time and commitment. Our process is simple: - HR Interview to assess your alignment with our values and your motivation. - Manager Interview to evaluate your technical skills and fit for the role. - Technical Test to analyze your expertise and ability to solve complex problems. - Final Interview to assess your potential to grow and succeed within the team and the company. We're waiting for you! Apply now and become a key player in transforming the retail industry.