H3strongYOUR RESPONSIBILITIES /strong /h3ulliProvide day-to-day customer support focusing on topics related to human-machine interface (HMI) /liliTrain customers about Alpitronic web-based customization tool and system functionality /liliCustomize user interfaces to align with evolving user or business requirements /liliCollaborate with development teams to test HMI behaviour after updates or patches /liliTroubleshoot errors, resolve display or usability issues, and escalate complex problems when needed /liliWrite proper documentation and application notes, configuration settings, as well as common troubleshooting procedures /liliConduct customer one-to-one testing and create simple guides, FAQs, or walkthroughs as required /li /ulh3strongYOUR QUALIFICATIONS SKILLS /strong /h3ulliDegree in a technical field, preferably computer science or electronics engineering /liliPrevious years of professional experience in a comparable position with B2B customer contact /liliProven experience with web-based languages such as html, JavaScript, TypeScript, Python /liliFundamentals of project management /liliFamiliar with international standards, languages and regulations /liliAbility to translate RD responses into valuable customer document /liliVery good knowledge English, Italian and German as an advantage /li /ulh3strongOUR COMMITMENT /strong /h3ulliInnovative work environment in a young, dynamic team /liliHigh-tech projects in the future-proof sector of e-mobility /liliOpportunities for advancement in a growing company /liliA wide range of further training opportunities /liliAttractive bonus system and performance-related pay /liliAdditional company benefits /li /ulpstrongSHAPING THE FUTURE, TOGETHER! /strong /ppstrongWHY ALPITRONIC /strong /ppTogether with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA). /ppstrongWHAT MAKES WORKING FOR US SPECIAL /strong /ppAre you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements. /ppHere, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us! /ppemThe position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006 /em /p #J-18808-Ljbffr