Membership & Community Manager The Robin is a global private membership network for leaders across art, fashion, business, culture, and technology. We are looking for a Membership & Community Manager to join our Milan team. This is a full-time role at the intersection of sales, relationship management, and community building. You understand luxury not as a price point but as a standard of attention.
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What you will do: manage and grow the membership pipeline across inbound and outbound channels, conduct discovery calls and guide prospects through the membership process, build and maintain relationships with existing members, identify opportunities for introductions and activations within the community, represent The Robin at events and in the field, and work closely with the founder on strategy and growth.
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What you bring: proven experience in membership sales, luxury hospitality, private clubs, or high-touch client relations, a natural network in Milan and ideally across other European cities, fluent Italian and English, discretion, emotional intelligence, and the ability to operate independently at a high level. Tempo pieno.
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Strong Analytical
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Skills to interpret membership data and improve engagement Excellent Communication and Customer Service abilities to foster positive relationships and resolve member concerns effectively Experience in Event Planning to design and deliver curated social programs and exclusive events Fluency in English is required; proficiency in Italian or other languages is a plus Bachelor’s degree in Hospitality, Business Administration, Marketing, or a related field