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The EU organisation at Deliveroo
Comprises the markets of the United Kingdom & Ireland, France, Italy, and Belgium—our most mature markets. Functions include Commercial, Operations, and Marketing, which partner closely with global functions such as Product, Technology, and Consumer to deliver results for our customers.
The team
The EU organisation at Deliveroo comprises the markets of the United Kingdom & Ireland, France, Italy, and Belgium—our most mature markets. Functions include Commercial, Operations, and Marketing, which partner closely with global functions such as Product, Technology, and Consumer to deliver results for our customers.
The EU Regional Operations team
Acts as a centre of excellence at Deliveroo; responsible for the hyperlocal availability, reliability, and efficiency of the delivery network across Europe. This includes fleet size planning, network management, logistics, incentives, and rider pricing.
The role
Running large-scale operations in a fast-growing and highly competitive environment is complex and demanding. Reporting to the Head of Regional Operations, you’ll play a pivotal role in ensuring the success of the logistics network across Europe by driving operational excellence and strategic initiatives within your region.
Your primary focus will be on providing strong leadership and strategic direction within your region, enabling you with the autonomy and support to excel. You will develop and execute strategic plans at both national and hyperlocal levels, ensuring alignment with company goals.
You will oversee the operational budget for your region, ensuring sustainable growth while meeting key performance and service indicators. This may include influencing rider behaviours through incentive design, app visibility, and regional pricing strategies.
Collaboration is key. You will work closely with other members of the EU Operations team, as well as wider teams within Global Operations, our Technology stack, and Product Development, to ensure the best outcomes for riders, restaurants, and customers. This involves significant cross-functional collaboration, including working with Supply, Rider Pricing, Content, Engagement, and Network teams to develop initiatives.
What you’ll be doing
* Develop and implement a framework and set of playbooks for standardisation and stakeholder interactions (e.g., quarterly planning, incident escalation, commercial onboarding).
* Oversee hyperlocal strategic plans tailored to your region.
* Manage the operational budget, ensuring growth and meeting KPIs.
* Monitor performance metrics and develop plans to achieve targets.
* Use data to identify patterns, prioritise actions, and validate regional initiatives.
* Establish best practices and share them across regions.
* Collaborate with EU Operations teams, including Supply, Rider Pricing, Content, Engagement, and Network teams, to develop initiatives.
* Support growth and enable commercial teams, providing operational expertise and regular updates.
* Act as a connector between central strategy and local execution, reflecting market nuances.
* Drive cross-team collaboration and streamline interactions with Product and Global teams.
Requirements
* Minimum of 2 years in operations management, preferably in logistics or food delivery.
* Proven experience managing and developing high-performing teams.
* Strong strategic thinking and execution skills.
* Experience managing operational budgets and financial performance.
* Excellent cross-functional collaboration skills.
* Strong analytical skills to monitor and interpret performance metrics.
* Comfort with data platforms, operational tools, and acting as Operations SME.
* Excellent communication and interpersonal skills.
Preferred, But Not Required
* Experience with forecasting and modelling.
* Knowledge of data visualisation tools (e.g., Tableau, Looker, Periscope). SQL skills are a plus.
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming how the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of a rapidly expanding industry. We are a small team making a large impact, moving fast, valuing autonomy and ownership, and always seeking new ideas.
Benefits and Diversity
We prioritize our people’s welfare with a wide range of benefits in health, family, finance, community, growth, and time away. We celebrate diversity and inclusion, welcoming all passionate about food and eager to join one of the fastest-growing startups in this exciting space.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing, Software Development
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