H3bThe Impact You'll Make /b /h3 /brpAre you ready to take your career to the next level and make a real impact? Join Danfoss and become part of a dynamic, innovative, and customer-focused environment where your contributions truly matter. /p /brpDanfoss Power Solutions is looking for a bCustomer Care Team Leader /b to lead our Customer Service team and establish strong, profitable relationships with industrial customers, structured OEMs, and partners across the EMEA region. In this role, you will take personal responsibility for ensuring that all customer requirements and needs are fully met while aligning with the company’s vision and mission. /p /brpAs an inspiring leader, you will act as a bridge between team members, industrial customers, and management, fostering collaboration, driving service excellence, and supporting the growth and development of your team. You will play a key role in shaping the customer experience and ensuring that Danfoss Power Solutions continues to deliver exceptional value to its industrial partners across the region. /p /br /brh3bWhat You’ll Be Doing /b /h3 /brul /brliLeading and supporting the Customer Service team in managing orders, inquiries, and related activities for industrial customers, structured OEMs, and partners, ensuring all requirements are fully met. /li /brliCollaborating closely with Sales, Logistics, Fulfillment, and Warehouse teams to ensure seamless delivery of customer expectations across the EMEA region. /li /brliActing as a bridge between team members, industrial customers, and management, ensuring team goals are aligned and achieved. /li /brliHandling direct interactions with industrial customers, structured OEMs, and partners, addressing questions about Danfoss Power Solutions’ products, services, and order tracking. /li /brliApplying Danfoss standard operating procedures while maintaining flexibility to keep the customer at the center of all activities. /li /brliInspiring and coaching team members to drive service excellence, continuous improvement, and a customer-focused culture. /li /br /ul /br /brh3bWhat We\'re Looking For /b /h3 /brul /brliEducational background in Administration, Economics, or a related field of study. /li /brliProven experience in similar roles within complex international and matrix organizations, leading teams either directly or functionally. /li /brliStrong knowledge of SAP (SD / MM) or similar ERP systems; experience with Salesforce is a plus. /li /brliProficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.). /li /brliHigh attention to detail, proactivity, and ability to multitask with strong interpersonal, organizational, and problem-solving skills. /li /brliDemonstrated commitment to customer service excellence. /li /brliPositive attitude towards changes in procedures, systems, and processes, embracing them and promoting adoption within the organization. /li /brliStrong command of Italian and English (written and spoken). Knowledge of German is a plus. /li /br /ul /br /brh3bReady to Make a Difference? /b /h3 /brpIf this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. /p /brpAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. /p /br /brpDanfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. /p /brpOur solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. /p /br /brpOur innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories. /p #J-18808-Ljbffr