Social network you want to login/join with:Desktop Support Engineer - Cassina, Italy (FTE), CassinaClient: Axiom TechnologiesLocation: Cassina, ItalyJob Category: OtherEU work permit required: YesJob Reference: ebf44d4821f8Job Views: 2Posted: 26.04.2025Expiry Date: 10.06.2025Job Description:Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.We are seeking a capable individual to coordinate a range of activities, from simple to complex. This role provides onsite/on-call assistance to end-users within the organization's desktop computing environment to ensure optimal service delivery.IT Skills and ExperienceAct as a single point of contact for the technical team in front of the customer.Provide IT infrastructure desktop support, troubleshooting hardware, software, and OS issues, resolving problems without impacting hardware warranty.Offer desk-side support and PC break/fix, including basic administration of Windows OS, anti-spyware, antivirus software, VPN RDP issues.Install, troubleshoot, and repair desktops, printers, laptops, and peripherals, as well as desktop applications.Provide smart-hand support for peripherals and networking hardware, including monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and data panels.Collaborate with SCCM team for software distribution, patching, and imaging technologies.Perform imaging for repairs and new deployments.Ensure effective communication and quick resolution during critical incidents.Participate in onsite meetings, including outage calls.Coordinate with vendors and third-party suppliers to resolve issues.Register, confirm, and route incident tickets appropriately, escalating unresolved tickets per procedures.Be available for on-call support as scheduled.Manage stock, inventory, and assets.Adhere to quality and security standards defined for the engagement.Who You AreReliable transportationFlexible schedule and availability for on-demand workResilient, able to resolve conflictsEffective communication skills, both oral and writtenCustomer-oriented and composed under pressureAbility to work independently and proactivelyPersonal AttributesStrong knowledge of infrastructure supportExcellent analytical and problem-solving skillsHighly organized and detail-orientedStrong customer service ethic and communication skillsPassionate about qualitySelf-motivated and innovativeAbility to handle confidential informationIn-depth Knowledge of:Microsoft Office applicationsPC/Laptop hardware and peripheralsBasic Knowledge of:Active DirectoryExchangeApple OSSCCMIT QualificationsAt least one of the following:PC/Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) in desktop supportMicrosoft Office Specialist (MOS) CertificationExperience in a Similar RoleMinimum 2 years of relevant experienceWillingness to travel 10-20 miles as requiredWhat Next?If you're ready for your next career challenge, please send your resume to (contact email).
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