Join to apply for the Account Management Specialist - Italy role at Alma
About The Role
To strengthen our leadership position in the European BNPL market, we are expanding our operations in Italy, a fast-growing market, and are looking for an Account Management Specialist based in our Milan office.
In this role, you’ll be responsible for managing and growing relationships with our existing merchant partners, driving upselling and cross-selling activities, and directly contributing to our revenue and volume growth. The role is cross-functional and offers opportunities to collaborate with multiple teams at Alma in France—such as Finance, Revenue Operations, Risk, and Sales—to deliver impactful solutions for our merchant base.
About The Mission
* Merchant Management & Growth: Serve as the primary contact for our Italian merchant partners, ensuring their satisfaction and success with Alma’s services.
* Conduct regular check-ins, monitor performance metrics, and develop customized plans to maximize each merchant’s potential.
* Use data-driven insights to identify expansion opportunities and address challenges proactively.
* Revenue and Volume Generation: Analyze merchant data and market trends to identify additional revenue streams and optimize volume growth.
* Design and implement upselling and cross-selling initiatives based on performance metrics, leveraging analytics to refine strategies.
* Report on merchant profitability, pipeline forecasts, and new business opportunities to internal stakeholders.
* Cross-Functional Collaboration: Coordinate with Finance, Revenue Operations, Risk, and Sales teams to meet merchant needs and deliver tailored solutions.
* Work closely with the Account Management Lead and General Manager in Italy to align strategies with market initiatives.
* Facilitate feedback between merchants and product teams to drive service improvements and data-backed decisions.
About You
* 1-3 years of experience in Account Management, Business Development, or similar client-facing roles, ideally in B2B or fintech environments.
* Experience in international and multicultural settings.
* Native Italian speaker with fluent English (written and spoken).
* Relationship Builder: Skilled at nurturing client relationships and identifying growth opportunities.
* Data-Driven Mindset: Comfortable interpreting performance metrics and translating insights into strategies.
* Sales & Negotiation Skills: Proven ability in upselling, cross-selling, or revenue initiatives.
* Cross-Functional Collaboration: Enjoy working with diverse teams to craft solutions.
* Organizational Skills: Able to manage multiple tasks, including merchant check-ins, performance analyses, and KPI reporting.
* Hands-On Attitude: Proactive in ensuring merchant success, recognizing opportunities, and seeking support when needed.
Recruitment Process
1. Introductory Call – Initial chat with HR.
2. Interview – Discussion with the Hiring Manager.
3. Case Study – Presentation and discussion.
4. Final Interview – Meet with our General Manager in Italy and our VP of Sales.
The entire process takes approximately 3-4 weeks. If you’re ready to help Alma grow in Italy, we look forward to hearing from you.
#J-18808-Ljbffr