PstrongOrganizational area /strong: Commercial /ppstrongScope /strong: Italy /ppstrongLocation /strong: Turin/Hybrid /ppLuxury, sport and style expressed through strongunique cars /strong. This is Maserati’s mission and it has always pursued that mission by creating high-performance automobiles with timeless Italian style, bespoke interiors, and effortless power with a signature sound. /ppMaserati has been part of the Fiat Group since 2005 – now strongStellantis /strong. /ppMaserati produces a complete range of strongunique cars /strong, immediately recognizable for their extraordinary personality. Thanks to their strongstyle /strong, strongtechnology /strong, and innately strongexclusive character /strong, they delight the most discerning, demanding tastes and have always been a benchmark for the global automotive industry. A tradition of successful cars, each of them redefining what makes an Italian sports car in terms of strongdesign /strong, strongperformance /strong, strongcomfort /strong, strongelegance /strong, and strongsafety /strong, currently available in more than strong70 markets internationally /strong. /ppMaserati is now looking for strongnew talents /strongto join the strong#Maserati Team /strong. /ppstrongMISSION /strong /ppThe Aftersales Business Manager serves as the key interface between Maserati our dealer network, roadside assistance partners, and customers, with a strong focus on elevating the aftersales experience. The ultimate goal: strengthening customer loyalty and maximizing business performance across the network. /ppDrive operational excellence and customer satisfaction in aftersales by implementing targeted strategies, supporting dealer performance, and championing process improvements. Your work will directly influence customer retention and contribute to the long-term success of the Maserati brand in Italy. /ppstrongRESPONSIBILITIES AND DUTIES /strong /pulliDeploy action plans to increase Net Promoter Score (NPS) and overall customer satisfaction. /liliLead the development and implementation of loyalty programs (Extended Warranty, Pre-Paid Maintenance, CRM initiatives, etc.). /liliCascade regional targets to the dealer network and drive commercial and communication initiatives. /liliMonitor dealer performance across business lines and product families based on car parc evolution. /liliEnsure timely payment collections and define recovery plans with underperforming dealers. /liliCommunicate and support the implementation of annual commercial policies within the network. /liliReview and approve warranty and goodwill claims; conduct warranty audits. /liliManage technical inspections, customer care escalations, and legal cases. /liliSupervise Roadside Assistance operations and ensure compliance with service level agreements. /liliOversee recall and service campaigns in coordination with local authorities and the network. /liliMonitor spare parts availability and escalate critical issues to Logistics. /liliSupport new dealer appointments, workshop standards assessments, and terminations. /liliAct as a brand ambassador during dealer visits, ensuring commercial alignment and technical support. /liliGather market feedback on product quality and escalate emerging issues. /li /ulpstrongREQUIREMENTS /strong /pulliDegree in Engineering or a related technical field (Mechanical, Automotive, Industrial). /lili4–6 years of experience in aftersales in the automotive market. /liliStrong knowledge of dealer operations, warranty processes, and customer service. /liliProven ability to manage complex stakeholder relationships with a hands-on, problem-solving approach. /liliFluency in Italian and English (written and spoken). /liliWillingness to travel frequently across the Italian market. /liliPassion for the automotive world and a strong sense of customer orientation. /li /ulpstrongOUR RECRUITMENT PROCESS /strong /ppAs a first step, your CV will go through our screening: feel free to customize it to express who you are and to tell us about your most relevant experiences and characteristics. /ppIn case your profile is aligned to the position, the Talent Acquisition team will get in touch with you for a first call where we will know each other; you will tell us something more about yourself and your interest in Maserati, while we will be available to answer your questions. /ppThe selected profiles will meet the HR Business Partner and the Hiring Manager. /ppstronguPlease note that we don’t accept Email-Applications! /u /strong /ppstrongWHAT WE OFFER /strong /ppBeing part of the Maserati will give you the chance to work within an international work environment, leading and contributing to different projects in cooperation with cross-region teams. You’ll be able to work remotely and by a flexible schedule, while benefiting from dedicated welfare programs and continuous learning and development opportunities - we make an extensive range of internally and externally run courses available for all our employees. Benefits will be discussed with you by your recruiter during the hiring process. /ppstrongDIVERSITY INCLUSION /strong /ppAt Maserati, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. /ppDiverse teams, will allow us to better meet the evolving needs of our customers and care for our future. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application. /p #J-18808-Ljbffr