Social network you want to login/join with: Global IT Infrastructure Engineer, Frosinone Client: Human Value Location: Frosinone Job Category: Other EU work permit required: Yes Job Reference: 9150119286562357248337162 Job Views: 2 Posted: 22.05.2025 Expiry Date: 06.07.2025 Job Description: With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our client is one of the leading industrial players in its sector. As part of building an international team, we are looking for a Global IT Infrastructure Engineer. The Role The candidate will provide technical support and management of the company's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce. Responsibilities Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution. Support collaboration tools (video conferencing, messaging) and manage related company-wide online events. Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux). Create tools, scripts, and automation to improve IT service efficiency and reliability. Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms. Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases. Provide architectural, engineering, and operational support for SaaS and enterprise IT systems. Foster close collaboration with internal IT and external service providers. Lead and execute IT projects with a strong focus on detail and high-quality delivery. Use metrics to drive performance analysis and operational efficiency improvements. Provide technical leadership and mentorship to other IT team members. Requirements BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience. Proven experience providing end-user technical support and VIP / 'white glove' support to C-level executives. Multiple years of experience managing large-scale global MS Windows, MacOS, Linux, and VMware environments. Proficiency in managing Windows/Linux servers, virtualization technologies (VMware, AHV, Hyper-V). Configuration experience with endpoint management (Intune/JAMF) and MDM platforms. Strong knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom). Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP). Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays). Advanced knowledge of network infrastructure components (routers, switches, firewalls, VPN). Availability for after-hours support and on-call duties. Experience operating IT services in a modern cloud-enabled environment. Participation in after-hours on-call rotation. Willingness to travel up to 25%. Customer-focused mindset. Strong team player capable of working across functions and time zones. Ability to build relationships with key user community members. Excellent problem-solving and troubleshooting skills. J-18808-Ljbffr