At Amazon, we strive to be Earth’s most customer centered company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
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Amazon is a highly data driven company passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associate who mentors and guides associates toward meeting customer expectation by following our standard work practice while keeping safety and quality in mind.
This role will be based in Pune only.
Key Responsibilities
A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing.
Strong execution skills, action oriented, go-getter.
Good people management skills.
Initially part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity.
Single handedly managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations.
Meeting customer facing metrics while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
Work with all stakeholders to ensure smooth operations and partner experience while keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis.
Basic Qualifications
2+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
Preferred Qualifications
Experience in 3P managed perishable hub operations.
Experience in planning and launching FCs.
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