About us
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At
Agile Telecom
, we’re on a mission to deliver reliable, high-quality communications between businesses and their customers, every time.
Founded in 2002 and part of
Growens Group
since 2015, Agile Telecom is a global carrier specialized in Application-to-Person (A2P) messaging, with a strong reputation for technological reliability, scalability, and 24/7 operability. We operate as a licensed telecom operator and provide interconnection services to major Mobile Network Operators, aggregators, and digital service providers worldwide.
Qlara
is our SaaS platform built for SMEs – an easy, all-in-one tool that helps businesses engage their customers across multiple channels (SMS, email and beyond) from a single interface, cutting complexity and cost.
Location:
Milan or fully remote
Salary Range:
€45. Your impact
As a
Customer Success Specialist for Qlara
, you’ll play a pivotal role in the growth of the platform. Your primary mission is to
turn leads into active subscribers
and help customers get the most value from Qlara over time.
You’ll join our
Sales & Customer Success
team, working side by side with a Customer Success Specialist already in the team. You’ll be a hybrid figure sitting between sales and support: you’ll guide prospects from the first demo to signup, onboard them onto the platform, and then stay close to them to grow usage and subscription value.
You’ll also be the voice of the customer inside the company, gathering structured feedback and testing the platform to help us continuously improve it together with the Product team.
Some examples of your responsibilities
Qualify inbound leads
for Qlara, understand their use case and run
tailored demos
that show the platform’s value for their specific business.
Convert leads into subscribers
by supporting the prospect across the full decision-making process and closing the deal.
Guide new customers through a
smooth and effective onboarding
, helping them set up their first multichannel use cases (SMS, email, …) and get started the right way.
Deliver
proactive customer care
through regular check-ins, training sessions and timely responses.
Identify and act on
up-sell and cross-sell opportunities
– additional channels, volumes, features – based on usage and evolving client needs.
Test new platform releases, report bugs and
bring structured feedback to the Product team
, representing the voice of the customer.
Track
customer satisfaction and portfolio health
metrics (NPS, churn risk, usage) to anticipate needs and act quickly.
Help build and maintain an internal and external
knowledge base
(use cases, best practices, FAQs).
Collaborate with
Marketing and Product
teams on activation initiatives, content, and go-to-market efforts.
What we offer
A full-time role with autonomy and direct impact on Qlara’s growth.
The opportunity to work side by side with Sales, Marketing and Product in a dynamic, data-driven environment. 100% remote work with flexible hours.
Competitive compensation, company benefits and performance-based incentives.
Exposure to an evolving SaaS product and to an international group (Growens).
A collaborative culture focused on innovation, continuous learning, and customer excellence.
What we are looking for – Essential qualifications
Solid experience
in
Customer Success, Account Management or Inside Sales
roles, preferably in
SaaS
or tech-driven environments (we’re open to mixed backgrounds, as long as you’re experienced and field-proven).
Strong
customer focus
combined with a clear
commercial mindset
: you’re comfortable running a demo, handling a deal and closing it.
Excellent
communication
and relationship-building skills, with empathy and the ability to engage stakeholders at different levels.
Hands-on experience with
CRM tools
(e.g., HubSpot) and customer engagement platforms.
Proactive, organized and results-oriented mindset.
Fluency in
Italian
and solid
English
(written and spoken); additional languages are a plus.
Curiosity about the product and willingness to test it, push its limits and actively contribute to making it better.
Nice to have
Experience in
operational marketing
or collaboration with marketing teams (email marketing, campaigns, content).
Familiarity with multichannel communication (SMS, email, WhatsApp Business, push notifications). xpavfwm
Growens is an equal opportunity employer and values diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.