STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.Verifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto.As a Customer Care Intern for the Direct Consumer for the UK market, you will be part of the Customer Care Center in our HQ in Castelfranco Veneto for a six-months internship, to handle written end-consumer inquiries at the various contact points.Key ResponsibilitiesThe resource assigned to the role will be supporting the team in:Pre-sales customer support via email and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;Post-sales customer support via e-mail and live chat to check any issue related to the order (contacting warehouse and couriers if necessary) or to the product;Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;Support in the processing of product returns and replacements;Support in the collection of complaints and claims;Support in the management of reported problems and share them with the various company departmentsSkills & qualificationsAdvanced working proficiency of English is required, both spoken and writtenProfessional proficiency in German/French and Italian is considered a plusTime management skillsGood use of PC. SAP/SALESFORCE knowledge is a plusStrong speaking and communication skillsAbility to listen and empathizeProblem-solving skillsMindset and intrapersonal skillsService and service-oriented mentality, in particular towards private customersWilling to gain experience in the customer service areaSales aptitude