We're looking for a Field Application Specialist to help us boost the company to the next level.
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As a Field Apppication Specialist in Sysmex Italia you will ead after-sales activities and provide application support for Sysmex’s diagnostic portfolio (hematology, urinalysis and hemostasis) :
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- Ensure that sales ramp-up, sales turnover, and overall customer profitability is aligned with initial commercial proposal (contract compliance)
- Drive highest level of satisfaction throughout all contract duration, supporting the enduser at the customer’s sites or remotely;
- Contribute to new commercial proposal supporting the account managers with scientific knowledge and operational know-how.
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Task requested
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- Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications;
- Be able to take advantage of the time in the laboratory to speak the same language as the medical and technical staff;
- Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers;
- Provide information to the sales department about user's habits, needs or recommendations;
- Drive implementation of Sysmex solution, including, instrument configuration,validation, and end-use training;
- Lead post-sales support to the customer to aid in establishing new parameters or reviewing operative workflow;
- Plan proactive activities and regular visits to key customers;
- Report of field activities and opportunity related tasks;
- Organize regular meeting with key end-user to highlight value of Sysmex’ solutions;
- Accurately record service activities on sysmex CRM;
Job requirements \n
- Work experience in clinical diagnostics
- University Degree on biology or medical fields (PhD is a plus)
- Proficient with Office (Powerpoint and Excel)
- Languages: fluent English, mother tongue Italian
General professional experience: \n
- 3-5 years of experience in IVD Market, either on sales or application roles;
- Experience with, at least, one between hematology, urinalysis, or hemostasis instruments;
- Self-motivation with the ability to work under stressful situations
- Able to proper communicate with end-users
- Hands-on experience in clinical laboratory procedures
One of our biggest goals as a company is the health and well-being of our employees. \n
And so, we offer the following:
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- Health insurance also for family members
- Flexible time and work-life-balance
- Travel allowance
- Psychological consulting
- Campus training platform for the growth of your knowledge and skills
- Hibryd working
Why work with us at Sysmex? \n
Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.
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Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.
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We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. xdwybme That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.