POSIZIONE: HUMAN RESOURCES - Training Manager
DESCRIZIONE DELLA POSIZIONE
We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling.
RESPONSABILITÀ DEL RUOLO
* Lead by example by embodying brand’s values, service excellence, and company policies.
* Execute Retail Training Plan for assigned stores
* Partner with Retail Managers and Store Managers to deliver corporate training strategy within assigned store(s)
* Support Store Managers in developing and delivering structured training roadmap that contributes to business growth by enhancing selling skills, product knowledge, and in-store coaching techniques.
* Partner with Retail Managers to scout and implement opportunities for staff elevation through Training
* Foster a culture of continuous learning and development, with a strong emphasis on Clienteling techniques.
* Observe client interactions and provide real-time coaching through active listening and questioning, enabling team members to improve their approach to client engagement.
* Leverage client feedback insights to coach individuals and implement solutions that enhance the overall client experience.
* Drive key training initiatives, ensuring a hands-on, shop-floor-focused approach that fosters a positive and engaging learning environment.
* Support Store Managers in conducting skills gap analyses and creating individualized coaching plans for their teams.
* Provide ongoing feedback to Retail Managers and Store Managers regarding team performance and progress.
* Coordinate and monitor training activities
* Ensure Store Management is fully informed about training progress, required actions, and areas for improvement, making recommendations as needed.
* Monitor and assess the effectiveness of in-store training programs through follow-ups, observations, and measurable outcomes.
REQUISITI DEL CANDIDATO
* English Proficiency, both written and spoken.
* Fluency in at least another EU language (Italian, French, German, Spanish)
* Any other language will be a plus
* Confident with Microsoft Office (PPT, xls, Outlook)
* Interested in digital tools
INFORMAZIONI AGGIUNTIVE
You will be spending approximately 70% of your time in store. Availability to travel extensively in Europe is mandatory. Your office of reference will be Milan (approximately 1 day/week)
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