Solving technical problems efficiently and effectively is a vital aspect of this role. As a Service Technician, you will be responsible for resolving issues on-site or in the workshop, ensuring customer satisfaction and providing professional analyses and guidance to our business partners and key accounts.
Main Responsibilities:
* Prepare repair or maintenance proposals that meet our customers' needs
* Conduct thorough engine troubleshooting to identify root causes
* Repair and overhaul diesel engines with precision and care
* Develop and present technical proposals to customers and internal stakeholders
* Offer spare parts proposals tailored to our customers' requirements
* Collaborate with colleagues to ensure seamless equipment commissioning and provide support for basic user training
* Instruct and train customer users or technicians on product utilization, equipment service, and maintenance needs
* Liaise with customers to schedule and conduct equipment inspections
* Maintain a safe working environment by adhering to safety and health guidelines
* Travel within Italy and Malta as required
Requirements:
* A minimum of 5 years of experience in maintaining and repairing mechanical and electrical equipment
* At least 3 years of experience in engine troubleshooting, repairs, and overhauls
* Strong mechanical and electrical skills, with expertise in industrial equipment maintenance, overhaul, and repair
* Familiarity with portable compressors, generators, and pumps is an asset
* A proactive approach to problem-solving
* Proficiency in MS Windows packages
* Native Italian speaker with fluent English language skills; additional languages are a plus
* Certification or training in diesel engines is beneficial
* A valid driver's license
What We Offer:
* A dynamic work environment with opportunities for growth and development
* A chance to be part of a diverse and inclusive team
* A culture that values innovation and collaboration
* Reporting to the Technical Support team leader
Bright ideas come from all of us. At our company, we embrace diversity and promote inclusivity, creating a culture where everyone feels valued and contributes to our shared purpose.