Ph3bAbout the Position: /b /h3 pWe are looking for a Customer Service OES (Original Equipment Service) Specialist to join the Electronics Supply Chain team, reporting directly to the Customer Service OES Sr Manager. /p pThis position is based at our office in Corbetta (Milano), Italy. /p pAs the Customer Service OES Specialist at Marelli, you will be responsible for overseeing customer service and OES activities within Marelli’s Electronics business unit. This role ensures customer support for OEM and OES clients, efficient aftersales operations, and continuous improvement of service processes to drive customer satisfaction and business growth. The position is focused on order fulfillment, customer satisfaction, and post‑sales service for original equipment, acting as a bridge between customers and internal logistics. /p h3bYour Responsibilities will be: /b /h3 ul libCustomer Relationship Management /b: development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact. /li libAftersales Service Excellence /b: oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints, and warranty claims related to electronic products. /li libOES Operations Management /b: manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements. /li libCross‑Functional Collaboration /b: work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli’s objectives. /li libCustomer Feedback Management /b: Capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience. /li /ul h3bWhat Qualifications you will bring: /b /h3 ul liExperience in customer service and supply chain operations. /li liFamiliarity with ERP/order management systems. /li liUnderstanding of electronic components, assemblies, and OEM standards (e.g., product catalogs, datasheets, technical bulletins). /li liAbility to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements. /li liFamiliarity with documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards. /li liTranslating technical specs to customer‑facing documentation and responding to customer technical queries. /li /ul h3bOther skills that we would welcome: /b /h3 ul liDiploma/degree in Supply Chain, Logistics, Business, or related field. /li /ul h3bExpectations from you in this position: /b /h3 ul liStrong communication and problem‑solving skills. /li liAttention to detail and organizational skills. /li liAbility to work collaboratively in cross‑functional teams. /li /ul h3bWhat does this position offer you: /b /h3 ul liFast‑paced yet supportive and high‑performing international team with an inspiring ambition to transform the future of mobility. /li liSupport in onboarding and further training that will set you up with Marelli's speed. /li liA hybrid work model, helping you to achieve work‑life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful co‑creation time in the office. /li /ul /p #J-18808-Ljbffr