Milano, Italy Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 4, 2025 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: Job Description Operations Advisor - (JG5): Job Description Element Job Description Proposition This role is within SEI Industry Operations that operationally manages the Italian B2B business which has recently become part of Shell Energy, Trading and Supply. As a member of this team of currently 6 professionals you will report to the Industry Operations Team Lead – Milan. In this role you will work closely with the local Sales team, Supply team and Traders, other Operations teams and Support functions. The role requires a strong understanding of Industry Operations (mainly demand forecasting, gas & power balancing and logistics). You will need to demonstrate your ability to proactively collaborate with a wide and diverse set of stakeholders in a constructive manner for the delivery of all business goals in Shell Energy. Where You Fit In? Shell Energy Europe (SEEL) supplies and trades natural Gas and Power across Europe and Africa centered in London, with representation across the markets we trade. SEEL is growing fast with the expansion of power and cleaner fuels along with products such as carbon credits and environmental offsets as part of Shell’s strategy to thrive through the Energy Transition. Shell Energy’s Ambitions are to be the Leading Global Provider of Energy Products and Services; the Leader in Cleaner Energy Solutions; Shell Energy Europe is the sole supplier of the local sales offices as Shell Energy Italia (SEI). Shell Energy has the ambition to substantially grow the European B2B Gas, power and green energies & solutions business, with a strong focus on supporting customers as partners in their journey towards their carbon emissions and sustainability targets. What is the Role? SEI Operations is responsible for the flawless delivery of natural gas and power to Shell customers in Italy: Balancing Group management Customer demand forecasting Transport logistics Volume allocations and settlement Interface between Italian Sales/Supply office /owners of other relevant contracts in the Italian portfolio. In this role, you will: Work within a highly professional sub-team that is responsible for customer demand forecasting. Contribute to minimizing portfolio imbalances and imbalance cost which is the central KPI for the team. Ensure top quartile performance in managing imbalance cost is a key success factor for SEI's competitiveness. Liaise with grid operators, customers, sales and other business functions. Develop your learning and learning culture within Operations and maintain an open and trustful partnership with commercial teams and functions. Be held accountable for your HSSE, Compliance and Regulatory obligations. You will be responsible for: Owning the forecasting system and the tools used in the daily work. Setting up and maintaining short term and lon term forecasting models for SEI's customers. Monitoring the portfolio and running daily forecasting processes, aiming at operational excellence and continuous improvement. Keeping track of correct volume flow information as basis for forecasting. Establishing and maintaining customer interaction aiming at improving system generated forecasts. Keeping track and monitoring of the relevant KPIs. Continuos update and upgrade of the Forecasting tools, including regulatory changes. Continuously reviewing new deal pipeline and preparing forecasting process for new customers. Providing sales and other teams with advice on aspects relevant for forecasting both during deal making process and delivery. Monitoring relevant regulatory development especially regarding balancing rules, imbalance and settlement regime. Continuously analysing and improving efficiency and performance of the forecasting system and associated processes to ensure they remain fit for purpose. Working with grid operators, customers, traders, originators and other business functions to ensure operational risks are understood, effectively managed and new capabilities are developed in a robust and timely manner. Checking and process steer on the nominations. Analysis of the definitive allocations/consumptions. Monitor network maintenance and shutdown of I&C customers. What We Need from You A key challenge in this role is the combination of commercial mindset and operational excellence, which requires high commitment to the day-to-day business, often within fixed and tight deadlines. The incumbent needs to quickly acquire a very good understanding of the relevant regulatory rules and procedures in the Italian natural gas and power market and to keep up with the ongoing development. Operational excellence is essential: Errors can have a significant impact on SEI's bottom-line, set priorities, continuously deliver accurate results and look out for process improvements. University degree in engineering, economics or similar Demonstrated analytical and advanced numerical skills Affinity to and experience with relevant business IT tools - very good knowledge of Excel/Python Affinity to quantitative modeling, experience with statistical methods (multiple regression, neural network) desirable Proactive behavior, excellent time management and work organization Good communication skills in Italian and English. Preferably experience (3 years’ experience in demand Forecasting/Balancing and Operations in the Gas & Power sector) in: Working in an operational environment Understanding of natural gas/power balancing, knowledge of gas & power transportation/distribution (preference). Trading / portfolio management Working in virtual teams Working under tight deadlines Time type Fulltime or Part-time? Fulltime. Work locations: Please include all possible work locations as specific as possible. Milan - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.