PTenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Member Services Manager will lead the department in providing impeccable member and guest services, while work with the General Manager, Sales Team, and other Department Leaders to ensure seamless guest experiences. /ppstrongMain duties and responsibilities /strong /pulliManage member services and valet staff including scheduling, hiring, training, and performance management. /liliEnsure the team is providing the highest level of service to members/guests through inspection, training, and coaching. /liliProvide exceptional service and communication at all times with members/guests and team members. /liliMake sure member services and valet schedules have adequate coverage for all shifts. /liliApprove/Deny all unpaid and paid time off requests. Review and approve weekly payroll. /liliMonitor and issue attendance infraction in accordance with department policy. /liliCreate and oversee daily operating procedures for department. /liliCreate and update list of trusted local area vendors, stores, and services to recommend to members/guests. /liliOversee all transportation services and coordination to include creation of itineraries, transportation needs, reservations, and activities for members, guests, and visitors with appropriate departments. /liliMeet members/guests upon arrival and departure. /liliFind solutions to “areas of opportunity” when observed, brought to the attention by Members, Residents, Visitors, or directed by leadership. /liliCreate or provide reports and files related to department, including daily report on onsite activity and up-to-date 10-day forecast of visits and special requests. /liliUse strategy to minimize unnecessary purchases/expenses, monitor FTE’s and labor - adjust as necessary based on business demands. /liliCreate and regularly update member profiles and preferences. /liliCreate and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos. /liliWork closely with Sales to create exceptional experiences for prospects/visitors. /liliWork with General Manager and Public Relations team to promote positive experiences, including photography. /liliAct as primary liaison between security and operations. /liliCoordinate with or assist other departments as needed. /liliOther duties as assigned /li /ulpstrongRequirements /strong /pulliBachelor Degree in Marketing, PR or Communications (preferred). /liliSeven (7) to ten (10) years of prior supervisor or management experience and proven success in the hospitality, guest service industry, or resort is strongly preferred. /liliPositive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. /liliMust be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. /liliAbility to work in a team environment. /liliAbility to stay calm and focused during the busiest of times. /liliAbility to read, write, speak, and understand English; additional languages preferred. /liliAbility to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds. /liliFlexibility and ability to pivot to new projects and a desire to work in a fast-paced environment. /liliFull-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL) /liliMeals provided both during working hours and on days off /liliUniforms and laundry service provided /liliOngoing training to enhance personal and professional development /liliDiscounts on dining, wellness, and sports activities available at the resort and estate /li /ulpThis research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91. /ppThis position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy. /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Other /li /ulpReferrals increase your chances of interviewing at Tenuta Toscana by 2x /ph3Sign in to set job alerts for “Service Manager” roles. /h3h3Global Scientific Service Medical Manager /h3h3Operations Manager - Central Italy (m/f/d) /h3pFlorence, Italy Metropolitan Area 4 days ago /ppFlorence, Italy Metropolitan Area 1 month ago /ppFlorence, Italy Metropolitan Area 3 months ago /ppFlorence, Italy Metropolitan Area 1 week ago /ph3Reliability Maintenance Engineering Area Manager /h3h3Engineering Technology Manager, Engineering Operations and Transformation Functional Training Development Leader /h3h3After sales and service specialist (Yacht e Superyacht) /h3pFlorence, Italy Metropolitan Area 4 months ago /ppFlorence, Italy Metropolitan Area 4 months ago /ppWe’re unlocking community knowledge in a new way. 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