Social network you want to login/join with: - Client: DESIGN MANAGEMENT S.R.L. Location: Italy Job Category: Other - EU work permit required: Yes Job Reference: 1d3d70a738d7 Job Views: 9 Posted: 20.08.2025 Expiry Date: 04.10.2025 Job Description: Description Your opportunity The Mall Luxury Outlets is seeking a Welcome Services Coordinator based at The Mall Firenze (FI), Italy, reporting to the Customer Experience Manager. How you will contribute Supervise daily operations and provide feedback to team members to ensure excellent customer service. Manage planning, shifts, and holidays for the Welcome Lounge team. Ensure team standards of grooming and conduct align with company policies, fostering a positive work environment. Manage staff uniforms and IT equipment. Conduct performance reviews and one-to-one meetings following HR guidelines. Enhance current services and develop new ones to improve customer experience. Serve as a touch-point for clients, welcoming them and acting as a personal shopper if requested. Track travelers and groups using digital tools. Follow up on client requests received via email and phone, coordinating with the Tourism Marketing Team. Liaise with partners to meet service standards. Monitor in-mall image consistency with brand guidelines and update the Marketing team periodically. Promote and sell The Mall Luxury Outlets Collection, and track sales and feedback. Contribute to the loyalty program development, engaging clients and managing rewards. Who you are Passionate about luxury hospitality. Organized, flexible, and able to multitask. Experienced team leader with at least 4 years in guest services, preferably in luxury. Excellent relational skills. Fluent in English and Italian; additional languages are a plus. Team player with a proactive, positive attitude. Proficient in MS Office Suite. Why work with us? This is an excellent opportunity to join The Mall Luxury Outlets during a period of growth, contributing significantly and developing your career in a luxury fashion environment. We value talent development and diversity, welcoming applicants from all backgrounds, and are committed to equal opportunity employment. J-18808-Ljbffr