Join a global leader in hospitality. Lead our Front Office team to excellence. AC Hotel by Marriott Milan Sesto, is seeking a charismatic and talented Front Office Manager for our hotel in Milano Sesto San Giovanni. Your Key Responsibilities: - Team Management and Leadership: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment. - Excellence in Guest Service: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy. - Operations Optimization: You will oversee all Front Office operations, including check-in and check-out processes, reservation, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards. - Inter-departmental Collaboration: You will work in close synergy with other hotel departments, particularly Housekeeping, Maintenance, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay. - Analysis and Reporting: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management. - Proven Experience: At least 2 years of experience in a supervisory or managerial role within the Front Office, preferably in business hotels or international hotel chains. - Natural Leadership: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model. - Guest-Oriented Mindset: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests. - Language Skills: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset. - IT Proficiency: Mastery of major Property Management Systems (PMS) and the Microsoft Office suite. - Problem-Solving Skills: Excellent problem-solving and stress management abilities in high-pressure situations. - Attention to Detail: A critical eye for detail and a steadfast commitment to maintaining the highest quality standards. What We Offer: - A permanent contract with a competitive salary package, commensurate with experience and skills. - The opportunity to join a solid and growing international group with tangible opportunities for professional development and career advancement, both nationally and internationally. - A stimulating and multicultural work environment. - Continuous training and access to management development programs. Are you ready to take the next step in your career and become an ambassador for our excellence? Job Types: Full-time, Contract Pay: €30,000.00 - €33,000.00 per year Experience: - front office management : 2 years (preferred) Expected Start Date: 14/09/2025