Req ID: ******Purpose of the JobThe main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers. The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna being the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.Position in the OrganizationThe position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team.Network & LinksInternal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.External relationships with Customer infrastructure operators and maintenance technicians.Responsibilities And Accountabilities
system performance monitoringexecution and supervision of HW and SW system upgradetechnical expertise with product engineering in case of unknown bug or unknown behaviourproviding Customer feedback in order to improve products and meet Customer's needsproviding training to Customer maintenance staffdefinition and implementation of Maintenance and technical assistance planscoordination and support to maintenance technicians on fieldproviding support to Service organization in the definition of maintenance strategy in tenders and offerscooperation with product engineering in the definition of maintainability requirements during the product's design phase
The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that supports by remote H24 the customer maintenance team.Educational RequirementsDegree in Electronics Engineering or equivalent. Degree in Mathematics/Physics will also be considered.Technical competencies
Knowledge of electronic design principle and methodologyBasic knowledge of the most common operating systemsBasic knowledge of the most common net protocols (TCP/IP, ...)Capability to interpret electric drawings and schemesCapability to use test tools (oscilloscope, wave generator, multimeter, etc...) will be a plusKnowledge of railways signalling systems and principles will be a plus
Behavioural competencies
Capability to perform analysis and to relate information from different contextsCapability to work in team and attitude to problem solvingCapability to work in stress and urgency conditions
ExperienceAt least two years of experience on Electronic/Electromechanical company as on site or remote technical assistance is desirable. New graduates will be evaluated.Languages
Italian: excellent level written and spokenEnglish: good level written and spoken
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!Important to noteAs a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.Job Type: Experienced#J-*****-Ljbffr