Experience a fulfilling career in customer support with our leading diagnostics company.
As a key member of our team, you will provide exceptional support and assistance to customers, ensuring timely and accurate resolutions to their inquiries and technical issues. Your strong communication skills, technical knowledge, and ability to work effectively under pressure will make you a valuable asset to our organization.
The role requires a high school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred. You should have minimum 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
Key responsibilities include diagnosing and resolving technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools. You will also participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Besides strong technical skills, you must be able to build and maintain strong relationships with customers by providing exceptional service and follow-up. Accurate documentation of customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards is also essential.
Our company offers a dynamic and collaborative work environment, where you can grow professionally and personally. The position is based onsite and involves travel 15% of the time. Experience in the healthcare industry and creative thinking are desired but not required.
We value flexibility and offer remote work arrangements for eligible roles. If you thrive in a fast-paced, customer-centric role and want to contribute to building a world-class service organization, apply now!