To provide consistent and exceptional standard of customer service in the store.
The Role :
To maximize sales for the store;
To develop enduring relationships with clients;
To provide product, promotion, and pricing information by clarifying customer request;
To approach customers and offer them advice and support on product to persuade them to buy;
To manage promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices;
To understand and be able to advise customers on smart professional dress and appearance;
To resolve order and inventory problems by investigating data and history;
To handle returns of merchandise;
To maintain a clean and orderly environment in the store at the highest standard;
To support the team on the general operations of the "Piquadro" store;
To arrange merchandise on shelves according to popularity and other criteria;
To operate cash registers and close daily revenues;
To maintain customer database by inputting customer profile and updates;
To go the "extra mile" to meet targets.
The Candidate :
Fluency in English (written & spoken) is strongly desired and Chinese appreciated;
Retail or service industry experience;
Great customer service and people skills;
Ability to communicate and inspire customers & store colleagues;
Good standard of numeracy and problem solving;
Ability to work towards goals;
Strong organizational skills;
Dynamic and creative.
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