PARAGON 700 BOUTIQUE HOTEL & SPA is seeking for a head of reception. You will be responsible for the operations, strategies and development of our Front & Back office department and reception, ensuring the highest standards of service. Main duties & responsibilities: - Responsible for Front Office effective management and Guest service delivery. You will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location. - Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed. Together with the Sales & Marketing team: - Responsible for occupancy and room revenue. Assisting with the development of profit improvement ideas. - Assisting with inputs for budgeting and forecasting. - Proactive in suggesting ideas to improve guest service and hotel profit. - Be a role model for team development and produce evidence of professional growth of team members - Dealing with customers, including handling complaints - Assist with the luggage and car parking if necessary - Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally) especially in English for our overseas clientele (90 %) Promotion to the higher position if you work effort is efficient enough and capable to perform the duties required and of leading a team. Requirements: Experience required: - Knowledge of Hotel Management software of Direct Holiday PMS and SimpleBooking systems is an advantage - Knowledge of Sales strategies and marketing policies; - Knowledge of OTA and Channel Manager - Fluent in ENGLISH and Italian ( C1 written and C1 verbal). A third language is an advantage; We can help to find accommodation. Contract: Full time - Seasonal (April-October) with possibility of extension Shifts: - flexible Experience: - Professional experience in a 5* Boutique Hotel where attention to details and guest service is a must ! All CVs must be sent with picture andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection. Work Location: In person