As a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area.
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They will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS.
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Under the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management.
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They will supervise the Gate Coordinator (daily shift) and Gate operators (Shift). They will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations.
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Summary of responsibilities
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- Responsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and studying possible improvements.
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- Responsible for planning operations resources.
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- Manages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays).
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- Organizes continuous training for the department employees.
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- Identifies tasks and goals clearly.
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- Sets priorities, plans and executes daily tasks efficiently.
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- Ensures gates operations continuity.
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- Ensures business continuity at the Terminal Gates on a 24/7 base. Answers to Duty Phone and is available to support Gates operations at any time.
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- Ensures the integrity of the cargo inside the terminal by physical check and following system instructions.
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- Ensures that 100% of the cargo is registered at the gate in the gate system.
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- Supports the strategy of the Terminal on Gate activities.
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- Tracks and monitors gate operations for all terminal operations: container/ RORO and General Cargo.
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- Tracks and monitors all exchanges with external depots and ICD.
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- Delivers Gate KPIs for management reporting.
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- Measures and reports on gate operational performance and develops plans to improve relevant key performance indicators, raising alerts when necessary and escalating to management.
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- Improves existing operational processes to achieve the customer’s expectations.
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- Sets standards and procedures for external suppliers (e.g. SDN) and monitors their performance.
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- Manages emergencies as per internal safety plan.
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- Controls and coordinates IMO classified cargoes in respect of internal procedures.
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- Checks and controls instructions received in relation to reefer cargo.
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- Sets and monitors KPI reporting to evaluate gate performances.
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Customer Oriented
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- Follows the CEO strategy and COO/terminal operations guidelines.
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- Acts as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc.
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- Cooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are met.
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- Defines, maintains and optimizes truck management with trucking companies and their truck drivers.
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Gate projects
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- Supports the Gate Operating System (GOS) Implementation with the GOS project manager. Acts as a single point of contact for the project for IT, project management and technical team.
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- Logs and maintains the gate systems Knowledge Error Database updated and ensures that gate operators are continuously updated on the latest updates.
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- Projects implementation for future terminal developments.
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- Gate project owner/manager for new developments of the actual configuration and for the future features of the new gates.
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QHSE
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- Enhances Quality, Health, Safety & Environment policies & procedures to meet international standards and provide a safe working environment for all employees.
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- Sets up processes by following the global operational standards and shareholders’ instructions.
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- Ensures consistency of security standards.
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The Candidate
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Education & Experience
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- Strong understanding of logistics stakes.
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- University degree in logistics, maritime and port, or process/industrial engineering. Related business studies are desirable.
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- Preferable experience in container shipping industry end-to-end and ability to relate with shipping company and other associated industry managers.
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- Experience in handling technical issues and negotiations with third parties is desirable.
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Technical Skills & Knowledge Required
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- ISPS and Safety knowledge.
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- IMDG knowledge.
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- Experience in business SOP/KPI.
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- Basic Excel knowledge.
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- Lean management knowledge and leadership.
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- Effective Negotiation Skills.
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Behavioral Competences Required
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- Excel