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The “H-FARM Summer Academy” summer project offers children and youth aged 5 to 19 an immersive experience in digital and sports topics in English at Europe's most innovative campus.
For the 2025 edition, we are seeking a Nighttime Customer Care professional. The ideal candidate will communicate with families, serve as their main contact, respond to inquiries, provide updates on participant well-being, and ensure a positive and smooth experience.
WORK HOURS AND LOCATION
From June 22 to August 8, Sunday afternoons to Friday mornings. Daily hours from 7:30 to 8:30 a.m. and 4:30 to 10:30 p.m. at H-FARM Campus, Ca' Tron, Roncade, TV. Some shifts may extend over the weekend.
Responsibilities
* Manage back-office activities: prepare communications and handle family requests.
* Maintain relationships with families during the program.
* Listen to families' requests, identify needs, and provide appropriate support to resolve issues.
* Coordinate with support staff such as nurses, counselors, and kitchen personnel.
Minimum Requirements
Hard Skills
* Proficiency in English (C1-C2 level).
* Experience in education, such as summer camps, au pairs, tutoring, or after-school programs.
Soft Skills
* Interpersonal management and mediation skills.
* Excellent communication and interpersonal skills.
* Strong time management and organizational abilities; able to work independently.
* Team-oriented with a positive attitude.
* Empathy, patience, and problem-solving skills in calm, constructive manners.
Preferred Qualifications
* Educational background in humanities, linguistics, education sciences, pedagogy, psychology, sociology, or social sciences.
* First aid certification.
What We Offer
* 40 hours per week.
* Meals included: dinner and breakfast.
* Student housing.
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