Overview\nSummary
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Founded in Milan in 1994, DoDo was the first luxury brand to offer \"talking charms\"—jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, using responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection. We are looking for CRM & Clienteling Intern.
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Job Description
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You will join the CRM & Clienteling team supporting the execution of DoDo’s client‑centric strategies. This role offers exposure to CRM analytics, clienteling processes, newsletter operations, and cross‑functional coordination with brand, commercial teams, and external partners.
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Responsibilities
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Tracking, Monitoring & Reporting
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Support regular monitoring of CRM KPIs, segmentation performance, and clienteling activity.
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Assist in consolidating weekly and monthly reports and extracting insights to support decision‑making.
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Contribute to the analysis of campaign results, CRM KPIs, and actionable takeaways for key markets.
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One to One/One To Many Calendar & Content Coordination
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Support the management of the O2O/O2M calendar, ensuring timely preparation and alignment of materials.
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Coordinate with external agencies and suppliers for asset delivery, layout checks, translations, and approvals.
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Gather and consolidate feedback from internal stakeholders to refine future communications.
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Presentation & Slide Creation
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Assist in building high-quality, brand‑aligned presentations for internal meetings, reporting sessions, and management updates.
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Help transform data and qualitative inputs into clear, visual, and strategic storytelling.
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Salesforce Clienteling App Support
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Support the daily management of the Salesforce clienteling app, used by retail teams to drive personalized client interactions.
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Data checks, contact updates, and accuracy controls.
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Monitoring clienteling KPIs tracked through the Salesforce environment.
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Uploading or validating clienteling assets (scripts, actions, templates).
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Collecting store feedback on usability, performance, and needed improvements.
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Collaborate with the retail teams to ensure proper adoption across stores and alignment with global guidelines.
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Help troubleshoot operational issues by liaising with internal stakeholders and external partners when needed.
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What you will learn
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How a luxury brand designs and executes CRM and clienteling strategies.
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Hands‑on experience with Salesforce‑based clienteling tools and CRM reporting.
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Cross‑functional collaboration with Brand, Retail, E‑commerce, and agencies.
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Effective communication through clear data visualization and storytelling.
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Best practices in newsletter operations, content coordination, and clienteling strategies.
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How you can contribute
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Currently studying Marketing, Economics, Communication, or a related field.
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Professional experience in the role, preferably within high‑end jewelry/accessories brands (internship considered).
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Strong analytical mindset, with attention to detail and a proactive attitude.
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Proficient in Excel and PowerPoint; experience with CRM platforms (Salesforce) is a plus.
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Highly organized, able to manage multiple tasks and deadlines.
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Team player with great communicational skills.
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Excellent spoken and written English and Italian.
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Passionate about luxury, customer experience, and data‑driven engagement.
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Job Type : Student (Fixed Term) (Trainee)
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Start Date : 2026-09-01
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Schedule : Tempo pieno
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Organization : Dodo S.r.l.