Artemest celebra l’eccellenza dell’artigianato e del design contemporaneo italiani, riunendo oltre 1.000 tra i migliori maestri artigiani e marchi del Paese.
Fondata nel 2015 dal CEO Marco Credendino e dalla Direttrice Creativa Ippolita Rostagno, l’azienda nasce con la missione di condividere con il mondo la bellezza, la qualità e l’unicità del made in Italy.
Con sedi a Milano, Londra, Dubai, Miami e New York, Artemest collabora con clienti privati, interior designer e progetti di sviluppo su larga scala a livello internazionale, portando il savoir-faire italiano in contesti contemporanei e globali.
Posizione:
To enhance its Team, Artemest is looking for a motivated, organized and enthusiast Post-Sales Customer Relationship Intern to join our Team in Milan.
What will be your key responsibilities?
* Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience.
* Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items).
* Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty.
* Liaise with suppliers to identify the best solutions for our company and our customers.
* Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities.
* Provide insights to evaluate internal customer care processes and propose business development initiatives.
Offer information:
* Duration: 6 months
* Working hour: full-time (from Monday to Friday, from 9am to 6pm)
* Monthly compensation: 600€
* Ticket restaurant provided according to the company policy
Requisiti:
Who are we looking for?
* Degree in Foreign Languages/Communication with an International approach
* Italian native
* Professional proficiency in English
* Good knowledge of French or German language will be considered a plus
* Exceptional problem solving and organizational skills, with strong orientation to results
* Able to manage relations and negotiations, with excellent communication skills
* Attention to details, flexibility and entrepreneurial attitude
* Previous working experience will be considered a plus
Altre informazioni:
Our Perks
* Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
* Benefits. We care about our team’s daily comfort, so you’ll enjoy perks like special prices on Artemest.com, meal vouchers, and discounts at restaurants, cafés, gyms, and other stores. Plus, the office is always stocked with fresh fruit, coffee, tea, and water to keep you energized throughout the day.
* Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills
* Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury