P------------------------------------------ /ppThe FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at customer site in a timely and cost-effective manner. /ppbYour Role and Responsibilities: /b /pulliFollow the assigned project during the production phases in the company Fab near Milano; /liliConduct site inspections and final testing to ensure construction compliance with plans and specifications in the production Fab prior shipment to customer site; /liliDisassemble and reassemble the equipment for expedition and installation on customer site; /liliCommunicate with customer and prepare the on-site pre-installation activities; /liliInstall and qualify the equipment of assigned customer site in a timely and cost-effective manner to achieve tools sign off under supervision of your manager and/or senior peers at our key customer; /liliPerform the basic operational and troubleshooting trainings for customer end users; /liliTaking care of installation, acceptance and service reports and general documentations as required by the company and by the customer; /liliMaintain accurate service logs and enter them in the database; /liliProvide the needed remote and on-site troubleshooting support using advanced root cause finding methodologies; /liliProvide the needed remote and on-site customer/service support during and after the warranty period covered by dedicated service contracts; /liliTravel to assigned customer locations, managing to arrive in a timely manner based on customer location and issue; /liliProvide excellent customer service, listening carefully to customer concerns and addressing internally issues until customer is satisfied; /liliUpdate and maintain assigned machines per dedicated specifications; /liliMaintain parts inventory, personal library of machine manuals, company-assigned laptop and tools; /liliAttend ongoing training events sponsored by company or tools manufacturers to stay up to date on the latest technology and repair options. /li /ulh3bRequisiti /b /h3ulliHigh school technical diploma or equivalent (Electrical/ Mechanical/ Mechatronics); /liliGood knowledge of the English language (written and spoken); /liliGood communication and customer-focused mindset; /liliUnderstanding of tools and technology needed to complete repairs (Technoprobe provides tools); /liliTravel time availability 50% (per year), max. 1 month in a row; /liliTeam working with our service team to improve equipment performances; /liliAbility to work productively with minimal supervision; /liliCollaboration with our global sales, factory support and product technology teams; /liliCommunicate new requirements and challenges to our RD department; /liliGood analytical abilities and experience with data analysis and MS Office software; /liliEnthusiasm, strong motivation, sense of responsibility, spirit of initiative,time management, and problem-solving skills. /li /ulpPreferred: /pulliThree years’ experience in hardware support or repair work; /liliThree or more years in a customer-facing role; /liliFamiliar with quality management and methods like FMEA, 8D-reports; /liliIdeally experience of semiconductor industry and knowledge of semiconductor processes. /li /ul #J-18808-Ljbffr