Main MissionThe Field Services Technical Director is responsible for leading and developing an organization currently composed of six Managers, each overseeing teams of Technicians across the Italian territory. The mission of this role is to ensure operational efficiency, sustainable business growth, high safety standards, and strict cost discipline.Key responsibilities
Ensuring high Customer Satisfaction, integrating internal surveys, field insights, and structured improvement plans.Contributing to margin improvement by driving efficient utilization of technicians' field hours and optimizing training efforts.Ensuring the availability and development of technical competencies, anticipating market evolution.Ensuring the onboarding, training, and development of new hires through a structured plan.Promoting a strong Safety and Cybersecurity culture, fully embedded in the DNA of the Service organization, and supporting the adoption of IEC 62443 standards.Contributing to revenue growth by supporting the generation of commercial opportunities.
Activities and areas of responsibilityExecution
Coordinate the planning and scheduling of technical activities through the six Managers, ensuring on‐time delivery, quality, and adherence to budget.Collaborate effectively with Order Management, Project Management, Supply Chain, Safety, and all other internal functions.Ensure high customer satisfaction through:
high‐quality executionprofessional communication with customerspromotion of digital offers
Monitor adoption and correct use of digital tools (e.g., ServiceMax, OnSite, Tipi...).Contribute to productivity improvements and accurate management of operational costs.Lead and optimize investment planning for technicians' tools and equipment.Support the Service Operations Director in team communication, engagement, and collective alignment initiatives.
Management
Work with the six regional Managers to establish an effective managerial system that fosters collaboration and results.Ensure continuous competency development (Competency Mapping, Competency Review, training plan).Lead engagement initiatives to support motivation, well‐being, and team cohesion.Manage team sizing (headcount) through dynamic sourcing and turnover management.Guide the team in generating new commercial opportunities (lead generation, identification of new customer needs), with a particular focus on the technicians' ability to propose recurring service activities to clients.Support Managers and Technicians in understanding the evolution of their roles and required competencies in line with market developments.Manage AI adoption to simplify technicians' daily life.
Safety & Cybersecurity
Promote a daily "Safety First" culture by leading by example and enforcing procedures and policies rigorously. Follow the audit plan defined annually with Global functions.Ensure that all field activities are performed under fully safe conditions, taking corrective action when necessary.Guarantee full Cybersecurity compliance across the team and proper management of risk reporting.Ensure strict adherence to the global Working Time Policy (WTP) through strong change management and continuous monitoring.
Key Success Factors
Zero incidents and active promotion of Safety & Cybersecurity cultureStrong operational leadership and clear communicationHigh team engagement and low attritionHigh adoption of digital toolsContinuous productivity improvement and cost optimizationEffective and timely scheduling of activitiesHigh Customer SatisfactionGrowth in commercial opportunity generation
Education and Skills
Technical degree or diplomaSolid experience managing technical teams across a territoryStrong Field Services backgroundStrong orientation toward cost management and operational efficiencyProven managerial and leadership skillsExcellent communication skills and cross‐functional collaboration abilityFluent English (mandatory)Knowledge of electrical distribution or secure power is required
What's in it for you
Leadership role in shaping technical direction and delivery excellenceOpportunity to work with diverse, cross‐functional teams on challenging projectsProfessional growth through exposure to cutting‐edge technologies and methodologiesAutonomy in driving technical quality and team developmentDynamic environment focused on innovation and continuous improvement
Let us learn about you! Apply today.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.#J-18808-Ljbffr