Ph3Sr. Cluster Manager, Amazon Now, Amazon Now /h3 pAmazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking in a city. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance. Managing 3P partners and driving standardization/improvement is a key requirement of the role. /p h3Responsibilities /h3 ul liTrack and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks /li liMaintain data integrity for operational dashboards and reporting systems used by leadership teams /li liSupport root cause analysis for operational defects and SLA breaches /li liCoordinate with store operations teams to ensure timely data updates and metric accuracy /li liAssist in identifying trends and patterns in operational performance to support continuous improvement initiatives /li /ul h3Basic Qualifications /h3 ul li2+ years of employee and performance management experience /li liBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience /li liWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays /li /ul h3Preferred Qualifications /h3 ul li1+ years of performance metrics, process improvement or lean techniques experience /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pbPosted: /b January 19, 2026 (Updated about 21 hours ago) /p pbPosted: /b January 7, 2026 (Updated about 21 hours ago) /p pbPosted: /b January 12, 2026 (Updated about 21 hours ago) /p pbPosted: /b January 22, 2026 (Updated about 21 hours ago) /p pbPosted: /b January 14, 2026 (Updated about 24 hours ago) /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr