PJob Description - Front Desk Supervisor (HOT0B9A4) /ppJob Description /ppFront Desk Supervisor (h3Job Number: /h3HOT0B9A4 ) /ph3Work Locations /h3ph3Work Locations /h3: Hilton Milan Hotel Via Luigi Galvani 12 Milan 20124 /ppA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. /ppbrstrongWhat will I be doing? /strong /ppAs Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: /pulliSupervise Front Desk operations during your assigned shift to a consistently high standard /liliEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events /liliAdvise your shift team of any special events or VIP Guests in the hotel that day /liliMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work /liliMaximize sales revenues through up-selling and marketing program /liliManage Guest requests, inquiries, and complaints promptly and completely /liliMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest service /li /ulpbWhat are we looking for? /bbr/ppA Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: /pulliFront Office experience in the hotel, leisure, and/or retail sector /liliStrong commercial/business awareness and demonstration of sales capabilities /liliCalm, organized work ethic with the ability to prioritize and meet deadlines /liliExcellent supervisory, inter-personal, and communication skills /liliA passion for delivering exceptional levels of Guest service /liliExcellent Italian and English knowledge /li /ulpIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions: /ppbrbWhat will it be like to work for Hilton? /bbr/ppHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! /ph3Schedule /h3ph3Schedule /h3: Full-time /ppBrand : Hilton Hotels Resorts /ph3Job /h3ph3Job /h3: Guest Services, Operations, and Front Office /p #J-18808-Ljbffr